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poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1671
Experience:  Servicing pools and all brands of spas for over 28 years.
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The water in my spa does not heat, i dont know, no, no

Customer Question

the water in my spa does not heat
JA: Who manufactured the spa?
Customer: i dont know
JA: Do you plan on doing the work yourself?
Customer: no
JA: Anything else we should know to help you best?
Customer: no
Submitted: 1 month ago.
Category: Pool and Spa
Expert:  Webb-Guy replied 1 month ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Is this the first time you have turned this unit on? Is it new?

Customer: replied 1 month ago.
no it is not the first time to turn on. I took the side panel off to see if it was a loose wire but every thing appears connected.
Expert:  Cole replied 1 month ago.

Hi there, I'm Cole. I see your asking about spas, if you still need help let me know. Also do you have a multi-meter / voltage tester?

Customer: replied 1 month ago.
No I do not have the volt meter
Expert:  Cole replied 1 month ago.

So what happens when you do run the spa? Do pump or display show anything?

Customer: replied 1 month ago.
The jets and pumps work fine it never heats the water
Expert:  Cole replied 1 month ago.

Is there any way you can get me the information off the control pack it self inside the main panel of the tub? this will help me determine the next step we take in solving the issue. thanks

Customer: replied 1 month ago.
Watkins Siberian model L serial L4A1059 ratings 230v 60hz 40A pump is Watkins wave master 9000jet pump
Expert:  Cole replied 1 month ago.

So does this spa have a digital display? if so does it display and errors or messages?

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