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Billy
Billy, Technician
Category: Pool and Spa
Satisfied Customers: 22102
Experience:  Licensed in Hydronics and Boilers
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We have a Hot Springs Sovereign Serial # I-441163. Not sure

Customer Question

We have a Hot Springs Sovereign Serial # I-441163. Not sure of the year. Just filled it up for the first time since draining early this year and got to turn on and the red light is blinking and does not seem like anything is happening.
Submitted: 2 months ago.
Category: Pool and Spa
Expert:  Billy replied 2 months ago.

Hello,

My name is ***** ***** I will do my best to assist you. I am looking over your question now and will respond shortly.

Expert:  Billy replied 2 months ago.

When you turn on...does the circulation pump start up?

Customer: replied 2 months ago.
No it does not.
Expert:  Billy replied 2 months ago.

thank you...that is the initial reason..nothing happens until water is moving and a flow switch makes contact.

The motor could be stuck..and just need to be rotated to find a different spot, it could not be getting power...or it has power, is not stuck...and is bad.

After sitting dormany the motor is usually just seized a little.

Do you have the means to open the circ pump?

Customer: replied 2 months ago.
I am not sure. I can have my husband look at it tonight. Can you tell me how to do that? It has only been sitting thru the summer and it was working fine before we closed it up for the summer.
Expert:  Billy replied 2 months ago.

the pump gets a but of water left in it...and can form a little rust ring, dry out etc..

What we want to do is take apart the pump from the motor...and spin the pump wheel. Then reinstall. Let me see if I have some visual aids...

Billy

Expert:  Billy replied 2 months ago.

This shows how to remove the pump end (wet end).

Really all we want is to be able to reach in and spin the impeller.

See here

Customer: replied 2 months ago.
ok. I will have my husband try that as soon as he gets home. I will let you know how it goes. IF that does not work, any other suggestions?
Expert:  Billy replied 2 months ago.

Yes there is a progression..

first we make sure it is just not stuck

If not stuck....we see if the motor is powered (has voltage).

If the motor has power...is NOT running..and is NOT stuck = replace motor.

If motor does NOT have power it will be a control board.

NOTE: When dormant we also see rodents make homes and chew wiring...

AND...once you rate the service at the top of the page the question has 30 days of follow up

Billy

Customer: replied 2 months ago.
what would it be that we MIGHT need to replace? Is it the circulation pump or something else?
Expert:  Billy replied 2 months ago.

it will only be one of 2 things...

the motor itself.

the control board.

Odds in order:

Stuck/seized motor

Bad motor

Bad control board

Expert:  Billy replied 2 months ago.

Motor = circulation pump motor

Customer: replied 2 months ago.
Is there a certain website that you order parts from that is reliable and not overly expensive? By our serial number, are you able to tell what year our hot tub is?
Expert:  Billy replied 2 months ago.

in the serial number...is that a i or an L at beginning?

Customer: replied 2 months ago.
It looks like a capital I ... not an L
Expert:  Billy replied 2 months ago.

Ok in 199 they changed the serial number format...would you say this tub is older or younger than 1999 and then I can determine code

Customer: replied 2 months ago.
I have no idea. We bought it from someone just last year. Sorry.
Expert:  Billy replied 2 months ago.

well if it is NOT older than 1999...it is a 2007 model.

But parts are still available for most all.

Especially motors..

It will actually be fairly easy...

Is it just stuck?

Does it have power?

Expert:  Billy replied 2 months ago.

Did you need more information?

If not I will need you to rate service at the top of the page.

Thank you,

Billy

Customer: replied 2 months ago.
I am not sure yet. I am not at home to check on these things. It will be tomorrow before I can get back to you. Thanks!
Expert:  Billy replied 2 months ago.

No problem. That is why there is a 30 day free follow up after rating service. That way if you need more info you have a month to work on the project.

Billy

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