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Webb-Guy
Webb-Guy, Home Appliance Reparer
Category: Pool and Spa
Satisfied Customers: 1522
Experience:  maitenance tech at casto
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Have Sundance spa heater stays power but circ pump loses

Customer Question

Have Sundance spa heater stays power but circ pump loses power.
Submitted: 7 months ago.
Category: Pool and Spa
Expert:  Webb-Guy replied 7 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will try to assist you today.

Expert:  Webb-Guy replied 7 months ago.

You said the spa heater stays on but the circ. pump loses power. Do any lights light up on the board?

Customer: replied 7 months ago.
Expert:  Webb-Guy replied 7 months ago.

what is lit up when the pump cuts off?

Customer: replied 7 months ago.
Nothing just like its runs regular calling for heat.
Expert:  Webb-Guy replied 7 months ago.

And you are getting no error codes or flashing lights?

Customer: replied 7 months ago.
No
Expert:  Webb-Guy replied 7 months ago.

Ok give me just a few minutes to look over something real quick and I will get back with you.

Customer: replied 7 months ago.
Tested power from board to circ pump. It just loses power then you hear Heater water boiling.
Expert:  Webb-Guy replied 7 months ago.

Does the heater heat the water up?

Expert:  Webb-Guy replied 7 months ago.

Since the problem seems to be more with the pump not coming on leads me to believe the problem isnt with the board so much as it is the air or pressure switch.

Expert:  Webb-Guy replied 7 months ago.

I am going to share an article with you to look over and see if this is what you are experiencing

http://www.hottubworks.com/blog/hot-tub-pump-problems/

Sometimes its not even the switch is bad but clogged in there. You will also need to check that the pump is not clogged as well.

Customer: replied 7 months ago.
Flow sensor is after the circ pump
Expert:  Webb-Guy replied 7 months ago.

I am sorry what do you mean?

Customer: replied 7 months ago.
There is no pressure switch but a flow sensor that is kick on by the circ pump
Expert:  Webb-Guy replied 7 months ago.

Ok that makes sense sorry yes that one. I dont have your particular model so I am just stating what is typical was all. Sorry about that.

Expert:  Webb-Guy replied 7 months ago.

Are you able to inspect the flow sensor or the pump to make sure the pump is not clogged?

Customer: replied 7 months ago.
Circ pump pumping water in turn closes sensor allowing heater to turn on.
Customer: replied 7 months ago.
This is a rest technical question you would need to work on hot tub or spas to be able to help.
Expert:  Webb-Guy replied 7 months ago.

I will open this up to other experts.