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Cole, Salesman
Category: Pool and Spa
Satisfied Customers: 5
Experience:  tech support, purchasing and sales at my family owned business.
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We have a dream maker spa that won't heat past 93 degrees,

Customer Question

We have a dream maker spa that won't heat past 93 degrees
JA: Who manufactured the spa?
Customer: it's a dreammaker
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: it won't heat past 93 degrees - it seems to be stuck in EC mode
Submitted: 29 days ago.
Category: Pool and Spa
Expert:  Cole replied 29 days ago.

Hi there, I'm Cole. I see your asking about spas and I think I can help as I have over 10 years of experience in this field.

Expert:  Cole replied 29 days ago.

Do you happen to have the model of the control unit itself?

Customer: replied 29 days ago.
Expert:  Cole replied 28 days ago.

Does it say it is in EC mode or are you assuming it is?

Expert:  Cole replied 28 days ago.

Thanks for your patience.

Customer: replied 28 days ago.
It says it is - we go through the steps in the manual to set it to ST, let it set for 15 minutes. We check again and it is back in EC mode. We emailed the manufacturer and they told us to set it to ST mode, then unplug the control module. If it the water temp starts to go up, then its the control board. When we followed these steps, the temperature dropped to 80. We have not had a response from the manufacturer for more than a week.
Expert:  Cole replied 27 days ago.

Alright sounds good. thanks for the info. I am going to contact a source i have and see what to do next. I know that balboa is getting really difficult to talk too. I cannot call them anymore for help which is a very poor tech support move on there part. It leaves even the technicians out of luck when were working on there units. I appreciate your penitence i will get back to you as soon as i here something.

Customer: replied 25 days ago.
We have heard back from the manufacturer, and they are going to sell us a new control unit. Thanks for your help!
Expert:  Cole replied 25 days ago.

Awesome glad your getting somewhere. If you need any further help i am up for it. Not as common to have a bad topside unit but it does happen.

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