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Pete, Electronic Engineer
Category: Pool and Spa
Satisfied Customers: 16694
Experience:  Over 16 years of experience installing and repairing electronics.
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My sub panel power center will not communicate with the app

Customer Question

JA: Hi. How can we help?
Customer: my sub panel power center will not communicate with the app any more but the main panel does
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: since i switched my modem after a storm
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else you want the pool technician to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Pool and Spa
Expert:  Pete replied 8 months ago.

Hi there,

What is the make and model number of the system please?

Are there any signs of life from the sub panel power center? (e.g. standby light/display)

Customer: replied 8 months ago.
Aqua link rs 16
Customer: replied 8 months ago.
I can put it in service mode and it works
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 8 months ago.

Are any lights flashing on it?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
Can you call me please (###) ###-####
Expert:  Pete replied 8 months ago.

I am unable to make a call at the moment, I will opt out and see if another expert can assist you further with this...