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Pete
Pete, Electronic Engineer
Category: Pool and Spa
Satisfied Customers: 17014
Experience:  Over 16 years of experience installing and repairing electronics.
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My sub panel power center will not communicate with the app

Customer Question

hi
JA: Hi. How can we help?
Customer: my sub panel power center will not communicate with the app any more but the main panel does
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: since i switched my modem after a storm
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else you want the pool technician to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Pool and Spa
Expert:  Pete replied 10 months ago.

Hi there,

What is the make and model number of the system please?

Are there any signs of life from the sub panel power center? (e.g. standby light/display)

Customer: replied 10 months ago.
Aqua link rs 16
Customer: replied 10 months ago.
I can put it in service mode and it works
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 10 months ago.

Are any lights flashing on it?

Customer: replied 10 months ago.
No
Customer: replied 10 months ago.
Can you call me please (###) ###-####
Expert:  Pete replied 10 months ago.

I am unable to make a call at the moment, I will opt out and see if another expert can assist you further with this...

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