How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask poolguy810 Your Own Question
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1671
Experience:  Servicing pools and all brands of spas for over 28 years.
Type Your Pool and Spa Question Here...
poolguy810 is online now
A new question is answered every 9 seconds

I have an XS series Gold Series. The control panel reads Dr

Customer Question

I have an XS series Gold Series. The control panel reads Dr Y. What does that mean?
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: about a month and we replaced the filter and we keep it balanced. It has come up on the panel as over heating. We know the wiring is good. What about the filters that unscrew at the bottom of the tub. We have never done that before and are not sure where they are or how to do it.
JA: Do you plan on doing the work yourself?
Customer: Yes, unless it turns out we don't succeed.
JA: Anything else we should know to help you best?
Customer: No. We made sure the water level is full and it heats all night and in the morning it always has some kind of code message and we don't know how to check the codes.
JA: How long has this been going on? And how severe is the problem?
Customer: About a month and we did buy a new filter, but that wasn't the problem. I think it is other filters. We aren't sure where they are or how to clean them. I think they are the ones at the bottom of the tub. right?
Submitted: 2 months ago.
Category: Pool and Spa
Expert:  Billy replied 2 months ago.


My name Billy, and first I apologize for the delay. I just logged on and saw that you had not been assisted yet.

First test - remove ALL filters

Start unit

Turn jets on 15 seconds,,,off 15 for 12 15 second intervals.

Then tell me if Dry still appears.


Related Pool and Spa Questions