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poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1671
Experience:  Servicing pools and all brands of spas for over 28 years.
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I own a Cal Spa IG-401. The light assembly sealer/washer

Customer Question

Hi! I own a Cal Spa IG-401. The light assembly sealer/washer (black ruber) is leaking from degredation. So I need a replacement part number and the structural design, so I know what I am doing. So far, after two weeks and two messages sent by the dealer to Cal Spa got no reply. Can you help me. I can provideyou
JA: Who manufactured the spa?
Customer: It's in the Cal Spa catalogue under "underground" spas, it's a 93" wide and round tub. I can provide a copy of the sale envoice and serial number...
JA: Do you plan on doing the work yourself?
Customer: Depend if I have to dig through the paver deck where it is installed. If the light assembly and be removed from the inside of the tub, I'll get ethe dealer to do it. I'm one of the only two similar tubs sold by my dealer. A solution stiil has to be worked out.
JA: Anything else we should know to help you best?
Customer: No. I have an extensive litterature about my spa, from all my research. Moreover, I installed it myself since the dealer had no experience with this model.
Submitted: 3 months ago.
Category: Pool and Spa
Expert:  WCohn replied 3 months ago.

Hello, my name is ***** ***** I look forward to helping you!

When was your spa built?

Customer: replied 3 months ago.
five years ago
Expert:  WCohn replied 3 months ago.

Can you upload a picture of the light?

Expert:  WCohn replied 3 months ago.

Also can you list the serial number?

Customer: replied 3 months ago.
I need the diagram, more than the diagram to change the bulb. My dealer does'nt even hve it.
As I wrote earlier I need the part no. not available the Cal Spa's website.
What I only need is the black seak, part no. and where to get. It the cause of the leak
The picture is on Cal Spa's website under "underground" round pasa
Customer: replied 3 months ago.
Do you have access to Cap Spa's parts number site?
Expert:  WCohn replied 3 months ago.

I only have access to their parts catalog, which requires a serial number

Customer: replied 3 months ago.
serial#09S-10015
Customer: replied 3 months ago.
I GUESS YOU CAN'T BE OF ANY HELP? IDENTIFYING THE PART NO. AND WHO WOULD CARRY THE PARTS?
Expert:  WCohn replied 3 months ago.

I'M TRYING!!!! WHERE"S YOUR PATIENCE AND RESPECT??? Is this the light??

Expert:  WCohn replied 3 months ago.

I've had to ask you twice for a serial number and you are complaining?

Expert:  WCohn replied 3 months ago.

I'm able to help you, but I no longer want to. Good luck.

Customer: replied 3 months ago.
AN EASY WAY OUT! TO REMEMBER FOR LIFE!
Expert:  WCohn replied 3 months ago.

I do this for side money. That being said I am in a position where I do NOT need the money nor do I need to put up with people like you. Best of luck.

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