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poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1671
Experience:  Servicing pools and all brands of spas for over 28 years.
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We are unable to get our salt water pool to produce chlorine

Customer Question

We are unable to get our salt water pool to produce chlorine unless the pool is in service mode. Can you provide any suggestions on what/where to look for the problem?
Submitted: 3 months ago.
Category: Pool and Spa
Customer: replied 3 months ago.
Pool is 2 years old Jandy aqualink, nature2 fusion soft
Expert:  Steve G. replied 3 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

I need to gather some more information from you in order to help.

What is the make and model of the chlorine generator? Is it a Jandy Aqupure? If so, which one?

Let me know and we can continue.


Customer: replied 3 months ago.
The chlorine generator is nature 2 fusion soft - the rest of the equipment is Jandy aqua pure ..... Don't see anything on the equipment that gives distinction in Jandy aqua pure type
Customer: replied 3 months ago.
I added a couple of pics for you
Expert:  Steve G. replied 3 months ago.

Ok, I am not familiar with that one. I am going to opt out of this question which will allow other pool experts to chime in.

Hold on please.

Customer: replied 3 months ago.
Looks like both of those were the same pics

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