How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Billy Your Own Question
Billy, Technician
Category: Pool and Spa
Satisfied Customers: 21994
Experience:  Licensed in Hydronics and Boilers
Type Your Pool and Spa Question Here...
Billy is online now
A new question is answered every 9 seconds

My intelichlor system is telling me it needs salt and the

Customer Question

My intelichlor system is telling me it needs salt and the light is a solid red but I checked the salt level is high. Also I can't get a chlorine reading as if it's not producing chlorine.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Probably more than 3 weeks. I had the water tested and they said the salt level was 5000 where it should be 3400.
JA: What's the make and model of your machine? And can you guesstimate how old it is?
Customer: I'm guessing 5 yrs maybe and the model is IC40
JA: Do you plan on doing the work yourself?
Customer: Well I don't know what it involves but 1st I want to know what the solution would be.
JA: Anything else we should know to help you best?
Customer: Probably that my pool cleaner has never cleaned the system
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Pool Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Pool and Spa
Expert:  Billy replied 3 months ago.

I am very sorry your question has not been picked up yet.

I just logged on and found you had not been assisted.

Please let me know if you still need help and I will do my best. Please do not "Rate" as we have not worked toward an answer yet.

If you would like to proceed let me know by replying

Related Pool and Spa Questions