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poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1675
Experience:  Servicing pools and all brands of spas for over 28 years.
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Just purchased a pentair 350 pool heater and it keeps going

Customer Question

Just purchased a pentair 350 pool heater and it keeps going into service mode. Any ideas of what the problem may be?
Submitted: 7 months ago.
Category: Pool and Spa
Expert:  Rick replied 7 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.

Which LED's are lit on the control?

Customer: replied 7 months ago.
It is a gas heater and has been working for the last couple weeks since we received it, but now keeps going to srevise mode. We did unplug and plugged back in, but went into service mode again. Srevive heater light is on.
Expert:  Rick replied 7 months ago.

There are several other lights on the panel beside the service light. Are any of them on?

Customer: replied 7 months ago.
Sorry phone keeps mispelling it should be service.
Expert:  Rick replied 7 months ago.

Please answer my last question

Customer: replied 7 months ago.
I am waiting for response from my brother n law, we are on the road headed home.
Expert:  Rick replied 7 months ago.

Let me know when you are onsite with the unit. You can't troubleshoot this unless you're on site

Customer: replied 7 months ago.
Ok. Thank you, will do.
Expert:  Rick replied 7 months ago.

Ok. I'm online until ~7 pm EDT more or less (I do take breaks) I'll respond as soon as I can.

Customer: replied 7 months ago.
Ok
Thank you so very much!
Expert:  Rick replied 7 months ago.

You're welcome

Customer: replied 7 months ago.
What time zone are you in?
Expert:  Rick replied 7 months ago.

Eastern (I'm in NH)

Customer: replied 7 months ago.
Thank you.
Expert:  Rick replied 7 months ago.

You're welcome

Customer: replied 7 months ago.
Sfs was the led light that came on.
Expert:  Rick replied 7 months ago.

Ok, an SFS is a stack flue sensor. Is this a used heater?

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