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Billy, Technician
Category: Pool and Spa
Satisfied Customers: 22387
Experience:  Licensed in Hydronics and Boilers
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Pool bottom has a sticky grey film and the surface has what

Customer Question

Pool bottom has a sticky grey film and the surface has what appears to be an oily film. The residue on the pool brush is a sticky grey sludge that smells like paint or plastic. ?
Submitted: 9 months ago.
Category: Pool and Spa
Expert:  Billy replied 9 months ago.

I am very sorry your question has not been picked up yet.

I just logged on and found you had not been assisted.

Please let me know if you still need help and I will do my best. Please do not "Rate" as we have not worked toward an answer yet.

If you would like to proceed let me know by replying

Customer: replied 9 months ago.
we still need help. We recently put a new solar cover on the pool and within a couple of weeks it started to get sticky. Then the bottom of the pool felt sticky and there is an oily looking substance on the top. We had the water tested and the alkalinity and PH are low and we have chemicals to put in for that.
Customer: replied 9 months ago.
I've gotten a response but no answer?
Customer: replied 9 months ago.
Still waiting for a response of any kind!?? Hope I'm not spending $30 for this!
Customer: replied 9 months ago.
I've checked my account and saw that I have been charged $30 for absolutely nothing! I would appreciate a refund asap.
Customer: replied 9 months ago.
I've given up, I want my money back!
Customer: replied 9 months ago.
I've gotten no answer, no response, and I've been charged $30.