How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask airheatman Your Own Question
airheatman, HVAC Technician
Category: Pool and Spa
Satisfied Customers: 8039
Experience:  Furnace, A/C and heat pump specialist.
Type Your Pool and Spa Question Here...
airheatman is online now
A new question is answered every 9 seconds

I have a brand new Hayward Universal heater H400FDP that was

Customer Question

I have a brand new Hayward Universal heater H400FDP that was hooked up by professionals and was working fine. Then 3 days ago when I tried to turn it on I keep getting the yellow service light coming on with the LO error message. What do I need to do to get it working properly again?
Thank you.
Submitted: 7 months ago.
Category: Pool and Spa
Expert:  airheatman replied 7 months ago.

You either have a bad limit switch or the temperature is overheating and shutting down on high temp limit.

First thing to do is verify you have proper water flow.Are all valves open and can you verify we have at least 30 gallons per minute running through heater?

Expert:  airheatman replied 7 months ago.

Personally if valves are all open I would contact installer rather than messing with the unit as you do not want to void warranty and if there is an issue with a defect they will fix it.

However if this is something you want to troubleshoot and you know we have good water flow, we will go from here.

Expert:  airheatman replied 7 months ago.

Peter I have to leave for a bit but will check in when I get back. If you decide to troubleshoot. Below is procedure:

1.Inspect temperature limit switch wiring

2.Remove wire leads from limit switch and jumper leads. Operate heater. Measure continity across limit switches. If closed, LO code is not caused by temperature limit switch fault.

3.If open, Remove jumper from leads and reconnect leads to temperature limits.Verify that water flow is adequate.Verify that water flow rate to heater is above the minimum required , 30 GPM for H350FD and H400FD)

4. If OK, Temperature limit switch is defective.Replace temperature limit switch.

Related Pool and Spa Questions