Pool and Spa
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What was in the filter?
You actually had DE in it?
Could it have frozen over the winter?
Since they have done all the service I would ask them to get it out and fix it. If they are unwilling then I would either call another company or shop vac it out and put sand back in it. Most companies will try their best to accommodate an upset customer if the customer stays calm and shows them some respect. If you can present it in a way the can feel good about taking care of it and give them some hope of keeping your business. Try and meet them half way Best of luck. If you are satisfied with my help please leave me a positive rating.