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Ask poolguy810 Your Own Question
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1671
Experience:  Servicing pools and all brands of spas for over 28 years.
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We are getting a message saying chlorinator not working and

Customer Question

We are getting a message saying chlorinator not working and no cell power. Can you tell me what I need to do to fix this or what this means? Thank you, Jacki
Submitted: 4 months ago.
Category: Pool and Spa
Expert:  Steve G. replied 4 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Jacki, can you tell me the make and model of your salt chlorinator please?


Customer: replied 4 months ago.
Sorry for the delay in responding. I am traveling and have asked for my husband to respond today. Thank you.
Expert:  Steve G. replied 4 months ago.

Ok, I'll be here.



Customer: replied 4 months ago.
Hello, the make is Hayward and the model is T-Cell-15. I've also included a picture that shows some other specs about the system. Thank you.
Expert:  Steve G. replied 4 months ago.

Ok, that's a popular unit. There is no LED for "No Cell Power" so are you saying that the controller is not displaying anything or showing signs of life?

Or if it is on, which LEDs are illuminated?

Customer: replied 4 months ago.
On the remote LCD screen reads - "Check System - Chlorinator Off - No Cell Power "

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