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tomen99
tomen99, Handyman
Category: Pool and Spa
Satisfied Customers: 111
Experience:  Certified pool operator and maintenance supervisor
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My jandy heat pump is an ae-ti, the menu on the unit is stuck

Customer Question

My jandy heat pump is an ae-ti, the menu on the unit is stuck on "universal controller UI Fw Rev: 1.7"..??
Submitted: 7 months ago.
Category: Pool and Spa
Expert:  Gaztech replied 7 months ago.
Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue.If my initial response doesn’t answer your question then let me know and we can continue our conversation.NOTE: I can only get paid for assisting you if you click FINISHED and RATE ANSWER after you are satisfied with answer.Are you ready?
Customer: replied 7 months ago.
Yes
Expert:  Gaztech replied 7 months ago.
Have you tried a system reset by cutting off power to unit for 30 sec. and the back on
Customer: replied 7 months ago.
Yes I did
Expert:  Gaztech replied 7 months ago.
I m trying to find detail on that symptom, is this a anew installation?
Customer: replied 7 months ago.
No, it is probably about 6-7 years old.
Expert:  tomen99 replied 7 months ago.
If powering the unit off and letting it sit doesn't allow it boot then the software is no long working and the board will need replaced.

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