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Billy
Billy, Technician
Category: Pool and Spa
Satisfied Customers: 22311
Experience:  Licensed in Hydronics and Boilers
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Heater won't ignite. Jandy lrz JA: Thanks.

Customer Question

***** *****. Heater won't ignite. Jandy lrz
JA: Thanks. Can you give me any more details about your issue?
Customer: In the menu picked pool, set temperature, says check ign control No flame, hear the click of the igniter but nothing happens
JA: OK got it. Last thing — Pool and Spa Experts generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Pool and Spa
Expert:  Billy replied 10 months ago.
hello, is this first start up of the season?
Customer: replied 10 months ago.
Yes
Expert:  Billy replied 10 months ago.
the number one culprit is a plugged pilot.Do you have the means/tools to take apart pilot tube and blow out?
Customer: replied 10 months ago.
Sure
Customer: replied 10 months ago.
How long will this take? Is calling faster?
Expert:  Billy replied 10 months ago.
the best way is to take pilot tube off gas valve and blow high pressure into it. In bad cases the pilot must be taken apart and cleaned. There is an orifice with a tiny hole that the smallest debris or rust can plug
Expert:  Billy replied 10 months ago.
Thats really all there is to it...if you have fuel and spark..it is just a plugged pilot
Customer: replied 10 months ago.
Describe how to take the pilot tube off
Expert:  Billy replied 10 months ago.
do you know what the gas valve is?..it has a 1/4" aluminum tube that comes out the side and runs down to the pilot...you just remove the tube from the side of the valve with a 7/16s wrench
Customer: replied 10 months ago.
No help.
Expert:  Billy replied 10 months ago.
ok I will take it down a bit.. do you know what the gas valve is?
Expert:  Billy replied 10 months ago.
or what the pilot assembly is where the spark happens
Customer: replied 10 months ago.
There is no tube.
Customer: replied 10 months ago.
There is a long black pipe where 10 flames are supposed to come out
Expert:  Billy replied 10 months ago.
you it was a Jandy LRZ? These are all pilot light ignition. If you have direct spark (no pilot) you would get gass across burner and then spark...at any time do you smell gas out the vent pipe?
Customer: replied 10 months ago.
No
Expert:  Billy replied 10 months ago.
Have you taken gas pipe apart to see if the unit has gas?
Customer: replied 10 months ago.
No this is pointless. A waste of money.
Expert:  Billy replied 10 months ago.
I agree...testing for fuel is the very basic. I think you need to call for service...no charge...just do not rate and I will send to customer service.
Expert:  Billy replied 10 months ago.
if you are not versed in checking fuel or electric save it for a professional. I wish you luck
Customer: replied 10 months ago.
Please refund our money and forget it. Thank you very much!

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