How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Fix my Pool and Spa Your Own Question
Fix my Pool and Spa
Fix my Pool and Spa, Owner / Technition
Category: Pool and Spa
Satisfied Customers: 1053
Experience:  Over 24 years in pool and spa service and construction
30729442
Type Your Pool and Spa Question Here...
Fix my Pool and Spa is online now
A new question is answered every 9 seconds

My name is ***** *****. I have a down east spa that is

Customer Question

My name is ***** *****. I have a down east spa that is showing a OHH code. The model number on the controller under the spa is EL2-MS2000-YCAH. The only code that I noticed when I turn the power on to the spa is the OHH code. Thank you for your help.
JA: Thanks. Can you give me any more details about your issue?
Customer: Not at this time. The OHH code is the only thing that shows on the topside remote. Is there anything specific that you need?
JA: OK got it. Last thing — Pool and Spa Experts generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Pool and Spa
Expert:  Billy replied 10 months ago.

I am very sorry your question has not been picked up yet.

I just logged on and found you had not been assisted.

Please let me know if you still need help and I will do my best. Please do not "Rate" as we have not worked toward an answer yet.

If you would like to proceed let me know by replying. Once again use reply..not "rate".

Customer: replied 10 months ago.
No I haven't been helped with this issue.
Expert:  Billy replied 10 months ago.

ok this means over heat at a sensor..

is the circulator pump running?

Are filters clean?

have you tried with filters removed?

Customer: replied 10 months ago.
None of the pumps come on. I will be going by this house today nd will try with the filters removed to see if there is a difference. Will get back to you this evening. Thanks
Expert:  Billy replied 10 months ago.

turn breaker off and reset.

If no pumps come on then that is the issue...

Customer: replied 10 months ago.
Billy,When I turn the breaker on there are some numbers that come on before before the OHH code. Here they are: 100,223,03,240 then the ohh code. Does this make any difference in the diagnosis? Thanks
Expert:  Billy replied 10 months ago.

those are just software codes about package and revisions.

It will not pertain to the heat code..water is too slow through heater

Customer: replied 9 months ago.
Do I need a pressure switch or a hi limits sensor? Here is a link to the partshttps://www.masterspaparts.com/master-spa-12-aandb-m7-temp-high-x801830.htmlhttps://www.masterspaparts.com/master-spas-heaters-parts/temp-sensors.html
Customer: replied 9 months ago.
Why was I referred to a new expert? Just need a pretty easy questions answered
Customer: replied 9 months ago.
Hello, I asked a questions 3 days ago and haven't gotten a response yet. Please answer my questions
Customer: replied 8 months ago.
Expert:  Fix my Pool and Spa replied 8 months ago.
It sounds like you have a bad high limit switch this is located on or near the heater. You need to replace the high limit. Find on the board where the sensor plugs in and follow it back to sensor and replace.

Related Pool and Spa Questions