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Billy
Billy, Technician
Category: Pool and Spa
Satisfied Customers: 22116
Experience:  Licensed in Hydronics and Boilers
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I'm ***** *****
, Yes. I have a hot spring swim spa. I

Customer Question

Customer: Hi, I'm ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: Yes. I have a hot spring swim spa. I have just had the circuit and panel replaces. The pool was heating up but has now stopped and the display is showing 4 dashes. Cannot get anyone to repair until after new year :-(
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Pool and Spa Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
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Submitted: 11 months ago.
Category: Pool and Spa
Customer: replied 11 months ago.
Ok I have paid the deposit
Expert:  Billy replied 11 months ago.

Hello,

this is a watchdog lockout where the tub got too hot or "thought" it got too hot.

Turn off for 10 min and remove filter...reset back on. Tell us if code changes

Customer: replied 11 months ago.
it changed, now it says temp and is not flashing- not sure if its heating or not as its so cold
Expert:  Billy replied 11 months ago.

thank you,

can you determine yet if the tub is just cooling down or keeping heat?

Customer: replied 11 months ago.
I am pretty sure its not heating
Expert:  Billy replied 11 months ago.

what is current SET point

what is current ACTUAL temperature of water

Is the circulation pump running

Customer: replied 11 months ago.
Its a swim spa- the set point is 32C, the circulation pump is running. Not sure the current water temperature- less than 10c
Expert:  Billy replied 11 months ago.

And is there a FL...OH...or any othe code appearing at this time?

Customer: replied 11 months ago.
There is no code just 4 dashes

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