Pool and Spa
Questions about Pool Repair? Ask an Expert Online.
Do you happen to have a meter we can do some tests with? We need to see if you have voltage to the heating element, which you should if the red light is on.
Yes, with the red light on, your meter set on ac voltage, we need to touch both heater terminals with your test leads at the same time, you should have 240 volts coming in. You'll have to remove the top cover of the heater to access it. Now if you have 240 volts coming in there, then you just have a bad heating element, which is pretty easy to change. If you don't have any voltage there, then we need to do some other testing. Just let me know, thanks, Jeff
Ok, then if you've got 240 volts there, and it's not heating at all, then we'd need to replace the element to fix they problem. Do you know whether you have a 5500 watt unit, or a 11kw unit ?