How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask HVAC Guru Your Own Question
HVAC Guru
HVAC Guru, HVAC TECH
Category: Pool and Spa
Satisfied Customers: 14410
Experience:  15yrs in the HVAC industry with certificates and degrees.
21107370
Type Your Pool and Spa Question Here...
HVAC Guru is online now
A new question is answered every 9 seconds

Poolguy. A little kid was in our hot tub playing with our

Customer Question

Hello poolguy. A little kid was in our hot tub playing with our buttons and now it won't off or go higher than 94 degrees. We typically keep it at 100 and it goes off when it gets to that temp.
Submitted: 1 year ago.
Category: Pool and Spa
Expert:  HVAC Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks.

Do you know the make and model of Hot tub?

Customer: replied 1 year ago.
Hello! Yes! I have a Vacanza Vanto.
Customer: replied 1 year ago.
We've tried resetting it and turning it off for about a half an hour...no change.
Expert:  HVAC Guru replied 1 year ago.

Do you know what year it is?

Customer: replied 1 year ago.
we got it new last year. 2014.
Expert:  HVAC Guru replied 1 year ago.

OK thanks let me get the info

Customer: replied 1 year ago.
It's still at 94 degrees and won't turn off. Any thoughts?
Expert:  HVAC Guru replied 1 year ago.

What is showing on the display exactly?