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Billy
Billy, Technician
Category: Pool and Spa
Satisfied Customers: 22348
Experience:  Licensed in Hydronics and Boilers
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I'm here because I'm looking as to why my Jandy handheld

Customer Question

I'm here because I'm looking for answers as to why my J***** *****dheld suddenly stopped working. When I take the battery out I cannot get it to function at all even to reset the date and time. My J box antenna does appear to be damaged as the plastic cap which fits over the antenna wire is missing.
Submitted: 1 year ago.
Category: Pool and Spa
Expert:  Billy replied 1 year ago.

hello,

have you stood directly by the unit with the remote when attempting to connect?

Use reply

Customer: replied 1 year ago.
Sorry. Didn't see that you had responded. I have stood right in front of the J box with the remote.
Customer: replied 1 year ago.
I think my question is whether there's a way to test the remote to see if it's sending out and IR signal or radio signal. And then to check the J box to see if it's receiving a signal

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