Our sundance hot tub 850 series capri year 2001 just quit heating is it the thermostate or do I need to reset if so how do I do that? what can I check first to repair as I live in a very rural area so service is difficult and expensive, would like to repair myself what should I do first to check ? Thanks Pam
Hello. My name is XXXXX XXXXX allow me a moment to review your question thoroughly.Good afternoon, I will do my best to answer you question. I do need some information from you to begin.Have you recently refilled the tub, or has it been working and heating until now?Your hot tub heats by using a dedicated circulation pump that flows water through the heater. It must be flowing, the flow switch must be closed (activated), and the heater must work. So, lets start with the control panel. Do you have any error codes or messages displayed? FLO, OH, ----, ect? Is the heat indicator symbol on the display in the upper left area?Standing by.
no errors also the little red light is on but it is not heating up could it be the thermastate or ????
On your control pad, in the display, is the heat symbol on? It will be at the top of the display and look like a little thermometer, sometimes says "heat"
Are you having any other issues with the tub? There is no FLO error on the display? Please remove your filter and see if the heat on icon appears on the display.
The next step is to check the voltage at the heater with a test meter.
all i have is a red light that comes on i dont have a read out for heater, i removed the filter so where do i go to check the heat voltage? what panel do i remove to get to that area ?
A 2001 Capri has a full display topside control pad. What red light are you referring to?
Your control pad should look like this:
Attachments are only available to registered users.
I will be going offline for the day soon, I have a family thing to attend. Please note the pic I just sent you. It has the location of the "heat on" symbol on your display. If you do not have this control pad, we are possibly talking about a different year/model.
You will have to remove the center panel below the topside control pad. There you will find the control box. Open the control box and follow the heater wires to the circuit board and test for voltage across both wires. You will get 0v or 240v
Place one probe on each heater wire with your meter set to ACV.
I will be available for about 1 more hour, then again in the morning if that will work for you.
the control panel image you sent is not like ours but I did find hte heater and I have no way to test for voltage so guess will have too spend more $ to get some body to come out.Wish I would have known I would have needed additional tools to be able to detect. Oh well.. whats another $ 30 on top of $100 for just a service visit....
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Hello,I am sorry for any inconvenience or delay in our conversation; I had to leave town and was gone much longer than I expected on a family emergency.You have left me a terrible rating after I had given you good simple troubleshooting tests. The control panel pic is directly from the manual for the year/model you said you have. I can only help you troubleshoot online if you help me by telling me if your panel shows the heater on or off, and if you can test voltages. I would like to continue troubleshooting if you still have this issue. Voltage testing requires a very basic test meter, maybe you can loan one from a friend or neighbor if possible. Maybe you can send me a pic of your control panel?When I realized I would not be available to continue the following day, I opted out so another professional could help you. Please consider upgrading your rating and continuing our session.Thank you for your consideration.
found out circuit board blown. no I will not upgrade. there is no way you would or could have helped me so I dont think I should be charged at all. and the model display panel you have is not what i have and i gave you the right model.... So if you want me to upgraede you to a better stadnding and if YOU really want to be a PROFESSIONAL about this then you should return my money.!!!!!
I do have your money, I am only paid if you are satisfied with my answer. If you would have checked for the voltage at the heater, the next step would have been checking the heater relays, where the board blows. If you could have told me the heat indicator was on at the display panel, and there was not proper voltage at the heater terminals, that would have indicated a bad circuit board. So, my question on the heat on icon/symbol on the display, added to the testing of the heater terminals would have led us to the board being bad. The model/year you gave me is the topside from that manual. If you have something different then we figure out which one you do have and go from there. The issue of the which topside is mute, all I needed to know is if the heat indicator icon/light/symbol was on, regardless of which topside you do have. You have to be able to give me the information I need to troubleshoot something I cannot see or test myself. If you do not want to pay I understand, but you were not willing to test the voltage at the heater....Have a nice day.