genera infrared sauna issue: Only two (of 5) elements are operating. Voltage seems to be the issue as when the non-operational panels are connected to power that supplies the one that work - they too will work then. The voltage is about 50V for non-operational and 110 V for the circuit that works. The power distribution panel on top seems to have all good fuses but for some reason is delivering low power to most of the elements?Can any one suggest something? I have it apart and can test. Wondered if it was the sensor, but probably not issues as it works when power is routed to the panel.Thanks,Rory
Have taken apart.
Voltage seems to be the issue as when the non-operational panels are connected to power that supplies the one that work - they too will work then. The voltage is about 50V for non-operational and 110 V for the circuit that works. The power distribution panel on top seems to have all good fuses but for some reason is delivering low power to most of the elements?
I have it apart and can test. Wondered if it was the sensor, but probably not issues as
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HERE IS A DESCRIPTION OF THE UNIT********************************* 26/03/2012 Genera 2 person infrared hemlock sauna with dual controls orne rou s> genera 2 person infrared hemlock sauna with dual controls Easybuckle-up assembly Plug and play wiring Made of Canadian hemlock AMlFMlCD Player 2 speakers Interior and exterior digital control panel Five infrared ceramic heaters Bmm tempered glass door SKU: 962JOSOO7NAH VMN: BS-9218 u=c: 067472008507 TECHNICAL SPECS/RATINGS ETL certified to CSA and UL standards 120V/60Hzl1600W FINISH/COLOUR/PATTERN Canadian Hemlock wood MATERIAL/COMPOSITION Hemlock wood, tempered glass, ceramic heaters DIMENSIONS: H XW XL n/a 1940 x 1240 x 1210mm 76.38 x 48.82 x 47.64" WARRANTY 1 year WARRANTY HANDLING Please contact our customer service department through the web or by calling 1-XXX-XXX-XXXX. PACKAGING Colour label on kraft box 1 KD sauna Box 1: 325mm (h) x 1240mm (w) x 1780mm (d) Box 2: See below MASTER CARTON DIMS: H XW XL 320 x 1270 x 1280mm 12.6 x 50 x 50.39" Cube: 0.52m3/18.36ft3 WEIGHT Net Weight: 150kg / 330.691b Gross Weight: 168kg / 370.381b CONTAINER QUANTITIES 40' container to Canada/USA Pcs per container: 41 ADDITIONAL IMAGES, DOCUMENTATION www.qualitycrafi.com/node/1550/print sgn
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this was not helpful to me.
Welcome, how can I help you today? Ok lets see you stated that you have tested voltage into the sauna control box correct? If the voltage coming in is good and you do get voltage to some panels but low voltage to others then you are correct in assuming that the relays on the power center are not operating properly. I came across this once with a carbon fiber sauna that was having limited power to the unit and I changed all fuses to no avail once I replaced the control box I was good, so I would say that you have checked all that you should I would just look and see if you can test each circuit into the relay and out of the relay that should control the units that are only getting 1/2 power. In most cases these relays are not replaceable and the entire control box needs to be replaced.
Over 22 years in pool and spa service and construction
Hello I just wanted to see how it was going and if you were able to get to the root of the issue? Can I help you any further with this issue? Let me know.
thanks for the answer, but it was not timely. I had already ordered the power panel from supplier days before receiving your reply. Your answer was good, but took too long. Thanks,Rory
OK no problem I am glad that you got it fixed.