How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask poolguy810 Your Own Question

poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1482
Experience:  Servicing pools and all brands of spas for over 28 years.
32482502
Type Your Pool and Spa Question Here...
poolguy810 is online now
A new question is answered every 9 seconds

our jacuzzi hot tub model j-365 is flashing a fl-1 code and

Customer Question

our jacuzzi hot tub model j-365 is flashing a fl-1 code and temp has lowered to 60. Manual is very vague on fixing problem. We would appreciate any help. Thanks
Submitted: 2 years ago.
Category: Pool and Spa
Expert:  poolguy810 replied 2 years ago.

poolguy810 :

Hello, how can I help you today? if you shut the breaker down for ten minutes and then restart the system, does the pump run that normally is running when it's heating, or does it go straight to fhe error code?

Customer :

Hi there....hubby just went out to shut the breaker off...we will wait 10 minutes.....please wait...Thanks

poolguy810 :

ok, just let me know, we need to see if the pump is actually moving water as that's when the fl code shows up if the pressure switch doesn't sense enough water flowing through the heater.

Customer :

Thanks......getting ready to turn the breaker back on......

Customer :

turned on and fl-1 code still flashing,nothing circulating.

poolguy810 :

ok, i can talk you through as much troubleshooting as you feel comfortable with. The next step at this point is removing the side access panel on the spa so we can see if your circulation pump is gettng power to it. On that jacuzzi model, I believe the used a small circ pump to pump water through the heater, it will usually be located right behind the spa pack attached to the heater with a small three quarter inch line. If you can locate it and put your hand on any pumps you see down there to see if they are warm or hot to the touch or making any sound at all.

Customer :

has started to circulate but, still flashing fl-1.....

Customer :

thanks.....going out to follow your instructions....brb

poolguy810 :

ok, try shutting the breaker off, remove your filter, then turn it back on and see if it reacts any differently

Customer :

should we do the breaker first ??...and there are 2 filters...shgould remove them both ??

poolguy810 :

just to clarify, i want you to leave the filter out when you turn it back on

poolguy810 :

yes, take both filters out, then try running the spa with no filters in it. sometimes just a slightly dirty filter can trigger the flow switch

Customer :

ok...doing that now..

Customer :

waiting for cycle to start

Customer :

cycle has started...still flashing ??

poolguy810 :

and is the water moving at all when the pump starts up?

Customer :

yes......like the jets are on..

poolguy810 :

also, if there's any way you could snap me a picture of the inside of the equipment area and post it to me using the paperclip icon, i might be able to guide you a little better

Customer :

sorry, I don't know how to do that ?? not very good at this computer stuff

poolguy810 :

oh ok, well, the jets will normally start up during the initial startup, but if you have a small circ pump, it is what we need to look for once the jets stop running, we're looking for that really slow flow that you normally have when it's just heating

Customer :

hubby just took off the panel & said the small pump behind controller is hot to the touch

poolguy810 :

that's okay, we'll just go by visual description.

Customer :

has just gone to one jet like the sound when it heats...

poolguy810 :

ok, now have him follow the heater tube up to the right there should be a clear piece of plastic with a little switch in it with a grey wire leading out of it, once he locates it, there should be a little arm hanging down, when the pump is running that little arm should move over to the center position, if it's still out to the left hand side, then there's no water moving through the heater.

poolguy810 :

was anything done to the spa before this started, like draining and refilling, or anything like that?

Customer :

no, I just did the chemicals a couple days ago & was running just fine...

Customer :

ok....he just found the little arm hanging down & it is on the left hand side

Customer :

are you still here..

Customer :

we have determined the heat pump has stopped working & will need to purchase a new one tomorrow.......we appreciate your time & need to pay you...if you feel the $38 is fair, I will hit the accept button.....

Customer :

am still wondering what would have caused the problem??

poolguy810 :

sorry, was traveling and answering on my phone and it died, just got back home. yes, that's what I was working towards in seeing it the pump was hot and the arm not centered, once you get to that point, it's definitely a bad circ pump.

poolguy810 :

The circ pumps usually get really hot when they go bad as well. Not sure how old your spa is, but general life of a pump is usually 4-5 years or so. Normally there's nothing in particular that causes them to go out, they just wear down and quit running. Sometimes if they've just locked up, you can rap them with a hammer and they'll start back up for a while, but that's always just a temporary fix, they'll always stop again within a few days after that

poolguy810 :

happy to help out if he needs any help locating one, a lot of the older circ pumps have been discontinued over the past two years and changed to different models. If you need anything else, just let me know, or if you're happy with my help, you can just click the Accept button to close out the question, thanks, Jeff

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • poolguy810

    owner - pool and spa service company

    Satisfied Customers:

    1395
    Servicing pools and all brands of spas for over 28 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/PO/poolguy810/2011-3-8_43612_Picture3071.64x64.JPG poolguy810's Avatar

    poolguy810

    owner - pool and spa service company

    Satisfied Customers:

    1395
    Servicing pools and all brands of spas for over 28 years.
  • http://ww2.justanswer.com/uploads/rickspaserv/2010-2-3_5853_rick2.jpg Fix my Pool and Spa's Avatar

    Fix my Pool and Spa

    Owner / Technition

    Satisfied Customers:

    924
    Over 24 years in pool and spa service and construction
  • http://ww2.justanswer.com/uploads/JE/jerrymassie/2011-1-15_45937_1111055.64x64.JPG Jerry's Avatar

    Jerry

    Technician

    Satisfied Customers:

    299
    owned and operated spa and pool retail store for 12 yrs
  • http://ww2.justanswer.com/uploads/TH/thehottubguy/2012-1-24_6565_askexpertpicTodd.64x64.jpg TheHotTubGuy's Avatar

    TheHotTubGuy

    Hot Tub Repairman

    Satisfied Customers:

    225
    15 yrs. experience repairing all brands of hot tubs.
  • http://ww2.justanswer.com/uploads/Screaming01l/2010-05-27_021911_asd1.jpg PitschPlumbing's Avatar

    PitschPlumbing

    master plumber

    Satisfied Customers:

    180
    Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed
  • http://ww2.justanswer.com/uploads/SP/spaman101/2011-11-9_1717_20110130104811.64x64.jpg spaman101's Avatar

    spaman101

    spa/hot tub technician

    Satisfied Customers:

    125
    Spa repair and troubleshooting ..
  • http://ww2.justanswer.com/uploads/lanotary10/2010-7-7_400_lanotary10.jpg Charles's Avatar

    Charles

    Technician

    Satisfied Customers:

    38
    20 years experience