How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask poolguy810 Your Own Question

poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1490
Experience:  Servicing pools and all brands of spas for over 28 years.
32482502
Type Your Pool and Spa Question Here...
poolguy810 is online now
A new question is answered every 9 seconds

my pentair intellichlor ic20 is showing low salt (steady red

Resolved Question:

my pentair intellichlor ic20 is showing low salt (steady red light) it is showing green on all other lights except the cell light which isn't light at all.
Submitted: 3 years ago.
Category: Pool and Spa
Expert:  poolguy810 replied 3 years ago.

poolguy810 :

Hello, how can I help you today? no the controller won't energize the cell if there's not enough salt in the pool. Do you know what your salt reading is?

Customer:

I haven't tested it yet, that was in my plans for this week. I was prepping the pool for the summer and was checking all the settings on the pool when I noticed the cell light was out.

poolguy810 :

yeah, it's a safety feature, if there's low water flow, low salt, anything that would damage the internal plates, the cell won't try to generate until the problem is corrected. Did you have to add any make up water to the pool, or had a lot of rain, anything that could have diluted your salt level?

Customer:

it rained last week, I have added 160#'s of pool salt this past weekend also.

poolguy810 :

ok, although it should show up pretty quickly on the cell, I'd still give it another 2 or 3 days for a good reading before adding any more salt. Maybe on wednesday, power the cell down for a few minutes, let it reboot and see if it's picking up the additional salt reading before adding any more

poolguy810 :

if that's all you needed and you have no further questions, please click the ACCEPT button to close out the question from my list. Thank you very much and I'll be here if you still have further questions on this. Thanks!

Customer:

i had the water tested today, the salt it 5000+ ppm. So I am guessing my salt cell is bad

poolguy810 : Yeah, that's pretty high, how old is the cell , most have at least a 2 year warranty
Customer:

I have had the house for 2 years and it is prior to my moving it. The pool company thinks it original from when the pool was installed in 2006

poolguy810 :

It still may not be that you need a cell either, I wanted to check with you and see how you cleaned the cell for one thing. Also, when you had your water tested did they check your phosphate levels, as a high phosphate level can cloud the salt sensor in the cell to where it doesn't pick up the salt reading. Normally to clean the cell perfectly, you need to plug the end that doesn't have the flow switch in it, then stand the cell up and pour in a 50/50 solution of acid and water and make sure you fill it up past the flow switch so that it cleans all the sensors off as well. Leave it in the cell for 5 minutes before dumping out. Water temperature can alter the salt reading as well, by as much as 10%, but I don't know that's a factor right now unless your water is way high in temp. Definitely check some of these things out before you go buy a new cell

poolguy810 :

hmm, yeah, 5 years is sometimes the life of a cell, but check out some of the other suggestions i posted above before replacing it, you might get lucky and just have a sensor that's not reading correctly. Does it seem to still be producing any chlorine?

Customer:

I cleaned the cell yesterday. The water temp is not that low at the moment, somewhere in the 60-70 range. All the other test the pool shop ran came back fine. Chlorine is fine, right where it is suppose to be.

poolguy810 :

if it's still producing chlorine, i'd use it until it stops. the only reason i ask about the test is a lot of places don't test phosphates unless you request it. does that sound like how you cleaned the cell, did you have enough inside it to cover the sensors as well as the plates?

Customer:

yes, I put in a 1:4 acid/water mix that covered the plates and came up to the flow sensor, I can clean it again and make sure it covers the flow sensor

poolguy810 :

yeah, I'd try the simple fixes before we give up on it, maybe even go on up to a 50/50 solution for 5 minutes, it could be that the sensor may just be covered over enough to throw the reading off. In any case, as long as it's producing chlorine, I'd use it until it stops. I'll be back online tonight after i leave and get home from my office if you need anything later. If it gets to a point where you have no more questions, just click the ACCEPT button and it will close the question out for me. Thanks and I'll keep an eye out for any further correspondence.

Customer:

ok, thanks.

poolguy810 :

no problem

poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1490
Experience: Servicing pools and all brands of spas for over 28 years.
poolguy810 and 2 other Pool and Spa Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • poolguy810

    owner - pool and spa service company

    Satisfied Customers:

    1395
    Servicing pools and all brands of spas for over 28 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/PO/poolguy810/2011-3-8_43612_Picture3071.64x64.JPG poolguy810's Avatar

    poolguy810

    owner - pool and spa service company

    Satisfied Customers:

    1395
    Servicing pools and all brands of spas for over 28 years.
  • http://ww2.justanswer.com/uploads/rickspaserv/2010-2-3_5853_rick2.jpg Fix my Pool and Spa's Avatar

    Fix my Pool and Spa

    Owner / Technition

    Satisfied Customers:

    924
    Over 24 years in pool and spa service and construction
  • http://ww2.justanswer.com/uploads/JE/jerrymassie/2011-1-15_45937_1111055.64x64.JPG Jerry's Avatar

    Jerry

    Technician

    Satisfied Customers:

    299
    owned and operated spa and pool retail store for 12 yrs
  • http://ww2.justanswer.com/uploads/TH/thehottubguy/2012-1-24_6565_askexpertpicTodd.64x64.jpg TheHotTubGuy's Avatar

    TheHotTubGuy

    Hot Tub Repairman

    Satisfied Customers:

    225
    15 yrs. experience repairing all brands of hot tubs.
  • http://ww2.justanswer.com/uploads/Screaming01l/2010-05-27_021911_asd1.jpg PitschPlumbing's Avatar

    PitschPlumbing

    master plumber

    Satisfied Customers:

    180
    Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed
  • http://ww2.justanswer.com/uploads/SP/spaman101/2011-11-9_1717_20110130104811.64x64.jpg spaman101's Avatar

    spaman101

    spa/hot tub technician

    Satisfied Customers:

    125
    Spa repair and troubleshooting ..
  • http://ww2.justanswer.com/uploads/lanotary10/2010-7-7_400_lanotary10.jpg Charles's Avatar

    Charles

    Technician

    Satisfied Customers:

    38
    20 years experience
 
 
 

Related Pool and Spa Questions