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poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1500
Experience:  Servicing pools and all brands of spas for over 28 years.
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I have a Bengal Tiger River Spa, its about 12 years old, not

Customer Question

I have a Bengal Tiger River Spa, its about 12 years old, not getting hot, control panel still works, jets work and I am getting 240 to the electrical terminal strip in the spa. This happen before and then after messing around inside for loose connections etc. it still did not work when I buttoned everything, up, then a few days later it started working again, that was about a year ago...suggestions?
Submitted: 3 years ago.
Category: Pool and Spa
Expert:  poolguy810 replied 3 years ago.

poolguy810 :

Hello, how can I help you today? Well, there are only a few things that make the heater work on any spa. first of course is the heating element, if you have a meter, you can check for voltage at the heater terminals - if you have 220v there and no heat, then the heating element is bad. If you don't have power at the element, there is a pressure switch that senses water flow to turn the heater on, something as simple as dirty filters can trigger this switch into turning the heater off, so try running the spa without the filters in and see if it heats. There are also two sensors that sense the water temp and tell the heater when to come on. If the sensors are bad, the heater will not come on either. The last thing is the circuit board itself, I can talk you through testing any of these that you feel comfortable testing if you'd like to go into it further, I'm happy to help out!

Customer:

well, if you can call XXX-XXX-XXXX I would appreciate you walking me through checking the electrical items. This happen before then it started

Customer:

working again without much more than messing around in it...I have checked for loose connections...but no easy ones found.

poolguy810 :

unfortunately, even though that would be easier for me as well, just answer prohibits us from doing it that way, which is why your phone number shows up as all X's on my screen, they totally block out all the numbers anytime a customer sends personal information like that

Customer:

the control board has a red light and a green light lit on it. the red light is for the heater is on LED, the green light is for LM ok, whatever that is, the botXXXXX XXXXXght is for control panel unplugged and that is not lit....

poolguy810 :

if the red light is on indicating power to the heater, then you should have 220volts at the heater terminals. Just out of curiousity, does your pack have just one or does it have two circuit boards in it. some of the watkins spa packs have a smaller separate board on the left side of the box that is piggybacked on the larger board, these smaller boards are very prone to failure, i change them all the time, do you happen to see anything like that?

Customer:

no small board on side of main board,

poolguy810 :

okay, well if the heater indicator light is on then you should have power to the heater itself, the light won't come on unless all the safety switches are active and good, so it doesn't sound like we need to even check any of them. Which brings the only culprits down to the heating element itself or the board isn't sending power to the heater. so if you're able, and very carefully, we need to find your main two heater terminals and put one lead each of the meter onto the heater terminals, if you don't have 220 there then your board has a short in it. If you do have 220 at the heater and you're still not heating, then the heater itself is bad

Customer:

appears to me that the two leads coming off the main terminal strip where the AC 240 comes in and then goes to the

Customer:

heater is reading 240. so I guess the next step is to ohm out the heater to confirm its bad...an open being bad, a reading of some ohmage being good, which then would perplex me...

poolguy810 :

your main line coming in on 240 shouldn't be going straight to the heater or it would be heating all the time, have you checked it at the heater wires themselves to check for voltage there? and yes, you can disconnect the heater wires, they have to be disconnected from everything else to ohm them if you want, but you should have around 9-11 ohms if you still have a good heater, or an open circuit if it's bad, but if it had been bad at either of the times you lost heat, it never would have started heating again, so it's more than likely a fault on the board itself, but I'd want you to check the voltage right at the heater wires first before we went further

Customer:

ok

Customer:

does nt the heater wires go into the thermal overload device before going to the heater?

poolguy810 :

yes, they should, but the easiest way is just to follow the wires into the box from the heater itself, they will normall be the biggest wires in there, other than your main line coming in. Most boxes also have a wiring diagram on the backside of the cover box that shows where the heater wires go on the board, usually they will be directly connected to a couple of relays

Customer:

OK, pulled the heater out, got open on the ohm reading, you guys sell replacements? its a no fault 6000, dont think it had a unlimited warranty.

poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1500
Experience: Servicing pools and all brands of spas for over 28 years.
poolguy810 and 2 other Pool and Spa Specialists are ready to help you
Expert:  poolguy810 replied 3 years ago.
Yeah, I sell a lot of them, and would love to sell you one, but I don't have my website set up for e-commerce, I could have one drop shipped if you want, probably looking around $280 plus shipping, you may want to check the internet first though, as much as I hate to say it, they kill us little guys on prices. You can also get it from any Hot springs dealer if you have one nearby, but you'll probably pay top dollar there. Let me know if I can help you out, glad to do it. Thanks so much for the Accept, so many people leave without paying, I really enjoyed getting you fixed up.

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