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Dan
Dan, ASE Certified Technician
Category: Pontiac
Satisfied Customers: 1415
Experience:  Dealer Auto Technician
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The key will go in ignition but will not turn. the steering

Customer Question

the key will go in ignition but will not turn. the steering wheel is locked and won't turn either direction
JA: Have you applied constant pressure to the steering wheel while turning the key in the ignition?
Customer: yes
JA: What is the model/year of your Pontiac?
Customer: 2001 aztek
JA: Are you fixing your Aztek yourself? What have you tried so far?
Customer: this all started after changing the battery
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Pontiac
Expert:  Dan replied 2 months ago.

Hello my name is***** am an ASE Master Technician and I am glad to help you out with your question.

Expert:  Dan replied 2 months ago.

Do you have another key you can try?

Customer: replied 2 months ago.
but neither will turn
Expert:  Dan replied 2 months ago.

Is it parked on an incline with the wheel slightly turned?

Customer: replied 2 months ago.
no. It's parked on a flat driveway and the wheels are pretty straight
Expert:  Dan replied 2 months ago.

Try banging on the top of the steering column with your hand, then apply pressure in one direction of the steering wheel with one hand and turning the key at the same time with the other hand.

Customer: replied 2 months ago.
that doesn't seem to help
Expert:  Dan replied 2 months ago.

It can sometimes take a few tried, you can take apart the ignition switch and key cylinder. If nothing helps. You have to get at the steering lock and try to release it.

Expert:  Dan replied 2 months ago.

Hello again Dan here,

I am contacting you because the post has not been closed or rated.

This question is coming up on 7 days which means it will time out and close.

You have already paid to get this question answered, but you have not rated.

Let me help some more. Is there anything else I can help you with?

If I did not give you 5 star service, please let me know what I missed.

Thanks

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