How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eric Your Own Question
Eric, Automotive Repair Shop Manager
Category: Pontiac
Satisfied Customers: 29737
Experience:  20+ yrs. experience as repair shop manager and technician.
Type Your Pontiac Question Here...
Eric is online now
A new question is answered every 9 seconds

It says theft protection will not start, Yea they are good,

Customer Question

It says theft protection will not start
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: Yea they are good
JA: What is the model/year of your Pontiac?
Customer: 2004 Pontiac grand Prix
JA: Are you fixing your Grand Prix yourself? What have you tried so far?
Customer: Yes and haven't tried nothing yet .I looked at a few videos,on you tube
JA: Anything else you want the mechanic to know before I connect you?
Customer: No that's it
Submitted: 1 month ago.
Category: Pontiac
Customer: replied 1 month ago.
U there
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Eric replied 1 month ago.


I am sorry that you have not been helped yet. I just came online and saw your question

Ok, the first step is to do the 30 minute relearn procedure. The battery does need to be strong for this.

30minute GM relearn procedure:

1-TurnON the ignition,with the engine OFF.

2-Attemptto start the engine,then release the key to ON (vehicle will not start).

3-Observe the SECURITY telltale(this is the security light), after approximately 10minutes the telltale will turn OFF.

4-Turn OFF the ignition, and wait 5 seconds .

5-Repeat steps 1through 4 two more times for a total of 3 cycles/30 minutes(the vehicle is now ready to relearn the Passlock(TM) Sensor DataCode and/or passwords on the next ignition switch transition from OFF to CRANK). IMPORTANT: The vehicle learns the Passlock(TM)Sensor Data Code and/or password ***** the next ignition switch transition from OFF to CRANK. You must turn the ignition OFF before attempting to start the vehicle.

6-Start the engine(the vehicle has now learned the Passlock(TM) Sensor Data Code and/or password).

Customer: replied 1 month ago.
Still not working with those steps
Expert:  Eric replied 1 month ago.


Is the theft protection light on steady or is it blinking on and off?

Customer: replied 1 month ago.
Expert:  Eric replied 1 month ago.


Does it go out after the key is in the on position for 10 minutes or does it stay on?

Customer: replied 1 month ago.
The light goes off but the theft lock you can still read it
Customer: replied 1 month ago.
I'm going to try it one more time
Expert:  Eric replied 1 month ago.


Ok, let me know if it works or not

Customer: replied 1 month ago.
Ok I will.i just started doing it
Expert:  Eric replied 1 month ago.


Related Pontiac Questions