How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask sprinkles08 Your Own Question
sprinkles08, ASE Certified Technician
Category: Pontiac
Satisfied Customers: 21436
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
Type Your Pontiac Question Here...
sprinkles08 is online now
A new question is answered every 9 seconds

Hardtop won close, 2007, looking and such' opened fine trunk

Customer Question

hardtop won close
JA: What is the model/year of your Pontiac?
Customer: 2007
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: looking for jams and such
JA: Anything else you think the mechanic should know?
Customer: opened fine trunk lis went up 1/2 way and then stopped. I can hear a moter turning but no movent of roof
JA: Is this your first time dealing with this issue?
Customer: yes
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Pontiac Mechanic about your situation and then connect you two.
Submitted: 4 months ago.
Category: Pontiac
Expert:  Kavey replied 4 months ago.

Hello. My name is ***** ***** I will be helping you today.

What is the model of your pontiac?

Customer: replied 4 months ago.
2007 Pontiac g6 turbo
Expert:  Kavey replied 4 months ago.

Have you checked for codes yet? If not do you have a way to?

Customer: replied 4 months ago.
Can't check codes
Expert:  Kavey replied 4 months ago.

Theres probably codes that will make your job a lot easier.

Do you have a multimeter?

What position is the top in right now?

Are you able to help it with your hand and then does it move?

Customer: replied 4 months ago.
The top had just started open with the trunk fully open when it stopped. With help I was able to manually close roof and had to disconnect piston from trunk to get it to close but nether are locked down at this time
Expert:  Kavey replied 4 months ago.

OK. So it is driveable now right?

Customer: replied 4 months ago.
At low low speed it is roof and trunk are not in lock possition
Expert:  Kavey replied 4 months ago.

Im gonna have to opt out here. Was hoping you could drive it somewhere to get the codes checked. There should be a code letting us know which direction to go without it Im not sure.

Expert:  sprinkles08 replied 4 months ago.

Hello and welcome to JustAnswer!

There are several things that could be preventing the top from working.

If you still hear the pump continue to run when the top doesn't move then the problem could be mechanical (probably not the case if it moved by hand), low fluid or the pump may have failed. I'm assuming that you hear no noise when trying to move the top.

If you hear no noise then the module that controls top functions is almost surely stopping movement because of an input. Microswitches are used to monitor the state of each component during operation and if it sees a component in an incorrect state then it will stop operation. You could have a switch, wiring or mechanical issue preventing a switch state from being correct.

You can do a visual inspection of wiring and mechanical components, if no problems are seen then a scan tool will be necessary to diagnose the issue.

Related Pontiac Questions