How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask john aka eaut Your Own Question
john aka eaut
john aka eaut, The Car Guy
Category: Pontiac
Satisfied Customers: 15390
Experience:  15 years as a auto tech
6149662
Type Your Pontiac Question Here...
john aka eaut is online now
A new question is answered every 9 seconds

Won't start, no lights key is stuck in the ignition and

Customer Question

won't start
JA: Sometimes things that you think will be really complicated end up being easy to fix with a Pontiac. The Pontiac Mechanic I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: no lights key is stuck in the ignition and can't shift
JA: Are you hoping to fix this yourself?
Customer: yes
JA: Great! What have you tried so far?
Customer: using a battery pack to jump it
JA: Lots of things can cause problems with the battery. The Pontiac Mechanic will know what to do. Is there anything else important you think the Pontiac Mechanic should know about your Pontiac?
Customer: keyless entry was acting up before this happened
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Pontiac Mechanic about your situation and then connect you two.
Submitted: 12 months ago.
Category: Pontiac
Expert:  john aka eaut replied 12 months ago.

does anything electrical work?

Customer: replied 12 months ago.
no
Expert:  john aka eaut replied 12 months ago.

sounds like a dead battery ...can you try a Jumpstart?

Customer: replied 12 months ago.
I left the car for about an hour came back no lights at all, can't shift, can't get out of park, tried jumping it with a battery pack the lights came on for a second then wouldn't start again and all the lights went out. It doesn't even sound like its trying to turn over.
Expert:  john aka eaut replied 12 months ago.

did the jump pack have a good charge and a good connection? those side post batterys can be tricky to make good contact

Customer: replied 12 months ago.
also before this happened it has a factory electric start from the key fob, and it would start the car but then when i used the key fob to unlock it to get in it would kill the car
Expert:  john aka eaut replied 12 months ago.

did the jump pack have a good charge and a good connection? those side post batterys can be tricky to make good contact

Customer: replied 12 months ago.
it said it had like 70 percent on the battery pack. maybe i didn't leave it hooked up long enough before i tried to start the car
Expert:  john aka eaut replied 12 months ago.

make sure it makes good contact...are you jumping off the battery or the red jump post?

Customer: replied 12 months ago.
battery
Expert:  john aka eaut replied 12 months ago.

try it again and make sure it connects good

Customer: replied 12 months ago.
ok thanks
Expert:  john aka eaut replied 12 months ago.

Please remember to only rate my service when you are satisfied. IF you feel the need to rate "Poor Service" or "Bad Service", please stop and reply to me via the REPLY TO EXPERT button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.

I am not paid unless I get a rating of 3 to 5 Stars/Smiley Faces. If I have helped you with your question, please give me an appropriate rating so that I get credit for helping you