How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jordynsdaddy Your Own Question
jordynsdaddy, Pontiac Technician
Category: Pontiac
Satisfied Customers: 33
Experience:  17 years Exp, Pa State safety & Emissions Certified, Automotive technition,shop owner
Type Your Pontiac Question Here...
jordynsdaddy is online now
A new question is answered every 9 seconds

My 2002 Grand Am Sun Roof Doesnot close how do I fix

Customer Question

My 2002 Grand Am Sun Roof Doesnot close how do I fix
Submitted: 6 years ago.
Category: Pontiac
Expert:  jordynsdaddy replied 6 years ago.

I found a TSB on the issue your having. Here it is, and how to correct it, easier than me trying to explain it to you. let me know how it goes.


Bulletin No.: 03-08-67-009A

Date: March 08, 2004


Sunroof Will Not Open or Close Completely (Replace Sunroof Motor)


1998-2004 Chevrolet Cavalier
1999-2003 Oldsmobile Alero
1998-2003 Pontiac Grand Am
1998-2004 Pontiac Sunfire



This bulletin is being revised to change the part number. Please discard Corporate Bulletin Number 03-08-67-009 (Section 08 - Body and Accessories)


Some customers may comment that the sunroof will not open or will not close completely.


This condition may be due to the sunroof motor. Follow the procedure below for diagnostics.

Sunroof Motor Diagnosis

1.Remove the headliner as necessary.


2.Jumper Pin # XXXXX and Pin # XXXXX on the sunroof express module. If more access is needed, push the module towards the motor and unlock it from the bracket. Refer to the Illustration above.


Note: Avoid operating the sunroof glass to the full open position. Since the limit switch has a jumper across it, there will be no indication to the sunroof module to stop the glass at the full open soft stop. The glass can slide past the full open position, possibly damaging the sunroof assembly and/or the roof.


3.With the ignition ON, push the sunroof switch to the close position to fully seat the sunroof. If this action fully closes the sunroof, replace the sunroof motor only. Refer to the Sunroof Motor Replacement below. If this action does not fully close the sunroof, go to Diagnostic Starting Point-Roof in the service manual.


4.Remove the jumper and re-lock the sunroof express module back into its bracket.


Sunroof Motor Replacement

Service Procedure

Note: This sunroof system is timed from the factory so that the sunroof actuator automatically shuts off when the window panel reaches a certain position. Be careful not to disrupt this factory timing when removing the sunroof actuator from the sunroof module. Disrupting the factory timing may cause damage to the sunroof system. Close the window panel whenever you remove the sunroof actuator from the sunroof module assembly.


1.Clip the tie straps and remove the express module by sliding it towards the motor to unlock it from the slots provided in the module.


2.Disconnect the wire harness from the express module, power supply, and switch.


3.remove the sunroof motor/actuator bolts(2) from the sunroof motor/actuator.


4.Remove the sunroof motor/actuator from the sunroof module.


5.Remove the sunroof glass.


6.Make sure the sunroof lift arms are aligned by inserting a pin in the front sunroof glass attachment hole to the lift arm cam. If you can insert a large paper clip through the two, it is aligned. Refer to the illustration above.


7.If the arms are not aligned, push the arms with a screwdriver at the location shown. Refer to the illustration above.


Important: Before you install a new sunroof motor/actuator or re-install the old actuator to the sunroof module, ensure that the actuator is timed to the closed position.


8.Verify that the original sunroof motor/actuator or the new sunroof motor/actuator is timed to the closed position by preforming the following steps:


8.1.The hole in the large timing gear (3), the notch in the disk (2) below the drive gear and the scribe mark (1) on the drive gear should all be in line with each other. Refer to the illustration above.


8.2.If the actuator is not timed to the closed position, connect the switch, headliner harness and express module to the sunroof motor/actuator and run the actuator to the closed position. Verify that all timing marks are aligned.


9.Position the sunroof motor/actuator to the sunroof module.


Note: Use the correct fastener in the correct location. Replacement fasteners must be the correct part number for that application. Fasteners requiring replacement or fasteners requiring the use of thread locking compound or sealant are identified in the service procedure. Do not use paints, lubricants, or corrosion inhibitors on fasteners or fastener joint surfaces unless specified. These coatings affect fastener torque and joint clamping force and may damage the fasteners. Use the correct tightening sequence and specifications when installing fasteners in order to avoid damage to parts and systems.


10.Install the sunroof motor/actuator.



Tighten the sunroof motor/actuator to 3 N.m (27 lb in).

11.Connect the wire harness connectors to the express module. Slide the express module into the slots and lock it. Reconnect the power supply and the switch to the express module. Secure the wire harness to the drive tube and return tube with tie wraps.


12.Install the headliner as necessary.


Parts Information

Parts are currently available from GMSPO.

Warranty Information

For vehicles repaired under warranty, use the table.

-Could you explain your situation a little more?

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Previous | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX

Meet The Experts:

  • GM Tech (Cam)

    GM Tech (Cam)

    Pontiac Technician

    Satisfied Customers:

    GM Grand Master Technician 2007. 14 years experience.
< Last | Next >
  • GM Tech (Cam)'s Avatar

    GM Tech (Cam)

    Pontiac Technician

    Satisfied Customers:

    GM Grand Master Technician 2007. 14 years experience.
  • Dave Nova's Avatar

    Dave Nova

    Pontiac Technician

    Satisfied Customers:

    ASE Master Certification. GM World Class Certification
  • Pete's Avatar


    Pontiac Technician

    Satisfied Customers:

    17 Years Pontiac Technician and training.
  • Gary's Avatar


    Pontiac Technician

    Satisfied Customers:

    15 years GM master tech/15 years ASE master
  • Ron Z.'s Avatar

    Ron Z.

    - Pontiac Tech -

    Satisfied Customers:

    18+yrs experience. State Inspector and Pontiac Diagnostics
  • John's Avatar



    Satisfied Customers:

    ASE A1-A8 w/L1 GM master technician.Factory certified/40 years experience
  • Don 'Mo Lurch''s Avatar

    Don 'Mo Lurch'

    Pontiac Mechanic

    Satisfied Customers:

    GM, Chevrolet Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.