How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask zzdaryl Your Own Question

zzdaryl
zzdaryl, Shop Owner, Master Mechanic
Category: Pontiac
Satisfied Customers: 12424
Experience:  28 years experience, Master Mechanic
8994801
Type Your Pontiac Question Here...
zzdaryl is online now
A new question is answered every 9 seconds

1997 Pontiac Bonneville will not turn over. I tested the battery

Resolved Question:

1997 Pontiac Bonneville will not turn over. I tested the battery and it is good. When the key is turned there is nothing. Could it be the neutral safety switch?
Submitted: 5 years ago.
Category: Pontiac
Expert:  zzdaryl replied 5 years ago.
The neutral safety switch could be the problem but it is not a common problem on this vehicle. Some other possible problems would be the starter, security system or possibly a wiring problem. If you can do some testing I would start by checking the power at the starter, power all the time on the large terminal and power on the small terminal if these are both good the problem is the starter.
Customer: replied 5 years ago.
The security system light is flashing on the instrument panel.
Expert:  zzdaryl replied 5 years ago.

It sounds like a security problem, I would try the below process and see if it will start. If it does start the lock cylinder will need to be replaced at some point.

 

1. Perform a security system relearn. 2. Let the vehicle sit for more than 10 minutes with the key off. 3. Attempt to start the engine, leave the key in the run position monitoring the security system indicator. 4. After 10 minutes, the security indicator will change state. 5. Turn the key off and wait 10 seconds. 6. Attempt to start the engine. If the engine stalls, wait another 10 minutes with the key on. 7. After the second 10 minute timer has expired, turn the key off for 10 seconds. 8. Attempt to start the engine. If the engine stalls, wait another 10 minutes with the key on. 9. After the 3rd 10 minute timer has expired, shut the key off for 10 seconds. 10. The security system will relearn on the 4th starting attempt and the engine should start and run.

Customer: replied 5 years ago.
I will give this a try. The other problem is, that the vehicle is not at home. It is at a place of business. If this do not work, I will need to get the vehicle towed.
Expert:  zzdaryl replied 5 years ago.
Ok, let me know what happens.
Customer: replied 5 years ago.
I just tried the security system relearn and it did not work. The security light on the instrument panel continued to flash the whole time. The engine did not attempt to start for any of the steps.
Expert:  zzdaryl replied 5 years ago.

I believe I have made a mistake, I was thinking your system was a passkey III system but now I believe it is a passkey II system with a chip in the key, right? If this is right the problem is most likely the lock cylinder in the column, these are known to have broken wires that send the data to the computer to tell it that the right key is being used. To check this you would need a ohm meter and be able to find the wires under the dash that go up to the lock cylinder, there is usually two very small wire inside a plastic shield usually gray or orange. If you unplug the wires and connect the ohm meter they should ohm to the same amount as the chip in the key(be sure the key is in the ignition) if the wires do not the lock cylinder will need to be replaced.

Customer: replied 5 years ago.
The key has a black plastic top with GM stamp in it. The chip is down on the side of the key, on both sides, just above the cut out. The car has 220,636 miles on it. It has been very cold here in Michigan. We drove the car that day, parked it for a few hours and then drove it again. Then we park it for about six hours and it would not start. The car was washed two days before this happened.   
Expert:  zzdaryl replied 5 years ago.
Ok then yes this as described above, it will need to be tested as described. These can fail at anytime so when you last drove it really does not matter, there is a small wire near the lock cylinder that wears and eventually breaks and the vehicle will not start.
zzdaryl, Shop Owner, Master Mechanic
Category: Pontiac
Satisfied Customers: 12424
Experience: 28 years experience, Master Mechanic
zzdaryl and 2 other Pontiac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Dave Nova

    Pontiac Technician

    Satisfied Customers:

    1917
    ASE Master Certification. GM World Class Certification
< Last | Next >
  • http://ww2.justanswer.com/uploads/DT/dt69nova/2012-6-15_234154_pic1.64x64.jpg Dave Nova's Avatar

    Dave Nova

    Pontiac Technician

    Satisfied Customers:

    1917
    ASE Master Certification. GM World Class Certification
  • http://ww2.justanswer.com/uploads/PE/peterpete190/2012-2-24_1274_20120215135406.64x64.jpg Pete's Avatar

    Pete

    Pontiac Technician

    Satisfied Customers:

    1243
    15 Years Pontiac Technician and training.
  • http://ww2.justanswer.com/uploads/ggrote1/2009-06-27_031011_me.jpg Gary's Avatar

    Gary

    Pontiac Technician

    Satisfied Customers:

    943
    15 years GM master tech/15 years ASE master
  • http://ww2.justanswer.com/uploads/DR/drivefast1971/2012-1-12_172422_0009051tQKh.64x64.jpg Ron Z.'s Avatar

    Ron Z.

    - Pontiac Tech -

    Satisfied Customers:

    570
    18+yrs experience. State Inspector and Pontiac Diagnostics
  • http://ww2.justanswer.com/uploads/testedtuff/2009-09-26_170108_pictures.jpg John's Avatar

    John

    GM FACTORY CERTIFIED TECHNICIAN

    Satisfied Customers:

    514
    ASE A1-A8 w/L1 GM master technician.Factory certified/40 years experience
  • http://ww2.justanswer.com/uploads/Rocket2005/2009-09-13_133703_jack.jpg car tech's Avatar

    car tech

    ASE Certified Technician

    Satisfied Customers:

    446
    25 years master tech and shop owner
  • http://ww2.justanswer.com/uploads/MO/molurch/2012-6-6_214526_500.64x64.png Don 'Mo Lurch''s Avatar

    Don 'Mo Lurch'

    Pontiac Mechanic

    Satisfied Customers:

    441
    GM, Chevrolet Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.