How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Marc Your Own Question
Marc
Marc, Plumber
Category: Plumbing
Satisfied Customers: 1126
Experience:  Plumbing heating & home maintenance contractor
50715266
Type Your Plumbing Question Here...
Marc is online now
A new question is answered every 9 seconds

Hot water is not running. Water is frozen inside unit.is

Customer Question

Hot water is not running. Water is frozen inside unit.is there anything that goes on exhaust system to prevent air from entering into it
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: This happened last year..I had to remove the cover and heat with blow dryer to get back on..I have insulated the wall it is mounted to...
JA: Do you plan on doing the work yourself?
Customer: Depends
JA: Anything else we should know to help you best?
Customer: No
Submitted: 4 months ago.
Category: Plumbing
Expert:  Rick replied 4 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of you situation.

What unit are you referring to?