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Hi. Can you review that video and tell me all what is shown is fine:
My name is ***** ***** I am a plumber. Sorry about the previous guy. Would you like to continue with me or do you still want a refund?
Just to be clear you have a pressure tank inside the porcelain tank correct? And the porcelain tank has water in it?
You can either replace the pressure tank or switch to a non power assist toilet. A new toilet is cheaper. You have a leak in the pressure vessel. It's running because it can't build pressure due to the leak.
The power assist toilet should not ever have water in the porcelain tank. The incoming water enters into the pressure of any and stays there. It has to have a leak in a seal That was an issue during assembly. There's no other way for water to get in the porcelain tank
There is a gasket there, however it is outside of the porcelain tank on the left side. If it were leaking there you would have water on the outside of the tank on the floor.
Any other questions or concerns?
Good choice. They are easy to work with and will do the right thing. I'd appreciate a positive rating for helping you thank you for using JustAnswer and have a great day!
If you have nothing thing further it would me common courtesy to give me a positive rating