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Marc, Plumber
Category: Plumbing
Satisfied Customers: 1126
Experience:  Plumbing heating & home maintenance contractor
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I have a so water heater. Serial #1301J003541. I replaced

Customer Question

I have a so smith water heater. Serial #1301J003541. I replaced the burner assembly five days ago. Also replaced the gas value. Everything worked. Now I cannot keep the pilot lit.
JA: How long has this been going on? And how severe is the problem?
Customer: AO Smith
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: That's it
Submitted: 4 months ago.
Category: Plumbing
Expert:  Rick replied 4 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of you situation.

Does the pilot go out when you're trying to light it or when you walk away? what is the model number of this unit?