How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask WCohn Your Own Question
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 511
Experience:  Journeyman Plumber/Estimator
6211579
Type Your Plumbing Question Here...
WCohn is online now
A new question is answered every 9 seconds

Trying to clean out my tankless water heater have every

This answer was rated:

trying to clean out my tankless water heater have every thing set up correct but the water starts to come out red side into bucket then stops the control reads 125 ? MY NAME IS LEO
JA: How long has this been going on? And how severe is the problem?
Customer: JUST TRIED TO DAY TO GET IT GOING I HAVE DONE THIS BEFORE AT LEAST 6 TIMES TO CLEANT OUT?
JA: Do you plan on doing the work yourself?
Customer: YES I GUESS SO
JA: Anything else we should know to help you best?
Customer: NO JUST THE REASON THE FLOW OF VINEGAR STOPS I HAVE OFF THE HOSE FROM PUMP AND IT WORKS FINE

My name is ***** ***** I look forward to helping you!

Are you still needing help?

Customer: replied 1 month ago.
WCohn, you didn't answer my question. Is that the best you can do?
Customer: replied 1 month ago.
Am I going to be charged more for the phone call?

No, I just saw that you had a question that hadn't been answered and I wanted to know if you still needed help before I spent time answering

The phone is an automatic offer that is more, I may be able to help without that. What brand heater are we working on?

Customer: replied 1 month ago.
i still need help, but I won't pay you again. will that work for you? If so, yes, please call me

At this point you haven't paid. Just a deposit. A phone call is more

I am a certified repair tech for Rinnai, Takaghi, Noritz, Bosch, Navien. No one can help you more than I can

Customer: replied 1 month ago.
no thank you. what was the deposit for if you didn't answer my question?

Well, I'm not done trying to help you. I asked what brand of tankless and you haven't let me know that yet. Are you wanting a refund of your deposit or do you want to continue?

Customer: replied 1 month ago.
North
Customer: replied 1 month ago.
North sorry

Noritz?

Customer: replied 1 month ago.
damn auto spell!

Its ok. So I assume you are trying to flush it?

Customer: replied 1 month ago.
Not only does the water move slow during the cleaning process, it also turns ice cold even though the controller is on. yes, I flushed it today.

Okay so the flushing is done, but now the unit doesn't work? Is that the problem or are you still trying to flush it?

Customer: replied 1 month ago.
the main problem is that it turns cold for no reason. I flushed the unit thinking that was the problem. During the process of flushing, we discovered that the water was running slowly. It works, but am wondering why the slowness and why the cold?

You may not be getting a minimum flow rate. It the pressure relief valve plumbed to the outside?

Customer: replied 1 month ago.
let me check
Customer: replied 1 month ago.
it is

Open it up all the way and keep it open for 30 sec. Tell me if the unit fires up.

Customer: replied 1 month ago.
ok
Customer: replied 1 month ago.
i turned off the gas and the water, opened it up and nothing happened. Is that what you meant?

No, let me explain it all. Leave the gas on and the power on to the unit. Pull up on the lever for the pressure relief valve and hold it open for 30 seconds. Does that explain it?

I want water running out the pressure relief valve

Customer: replied 1 month ago.
yep
Customer: replied 1 month ago.
water came through and it fired up water was hot and clear

Okay so the water heater is making good hot water?

Customer: replied 1 month ago.
but why is it running cold?
Customer: replied 1 month ago.
slow?

Running cold at which faucets?

Customer: replied 1 month ago.
both showers and my kitchen faucet
Customer: replied 1 month ago.
it starts out nice and hot, then gets ice cold

Ok I want you to turn on a shower and wait til its hot then goes cold, Leave it on the go to the heater and see if its firing. If it isn't turn on the pressure relief valve again.

Leave it on THEN go to. Mis typed

Customer: replied 1 month ago.
ok its running hot for now how often to clean out ?

How hard is your water?

Customer: replied 1 month ago.
water here in oxnard is about32 but i have a water softener

If you have softened water then every three years is good. Are you happy with my service?

Do you have any other questions or are you satisfied with my help?

Customer: replied 1 month ago.
no more questions and thank you

Great I'd appreciate a 5 star rating for my time it is the only way I get credit for helping you. I will tell you that will be what causes you to be charged. I think my service is worth it and I hope you do too. Thank you for using JustAnswer.com

Have a great night. Good luck to you!

Everything going good?

WCohn and other Plumbing Specialists are ready to help you