How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask WCohn Your Own Question
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 756
Experience:  Journeyman Plumber/Estimator
6211579
Type Your Plumbing Question Here...
WCohn is online now
A new question is answered every 9 seconds

Hp 50 not making hot water? breaker is on ,all lights are

Customer Question

hp 50 not making hot water? breaker is on ,all lights are on?
Submitted: 5 months ago.
Category: Plumbing
Expert:  WCohn replied 5 months ago.

Hello my name isWade and I look forward to helping you!

Expert:  WCohn replied 5 months ago.

50 gallon electric water heater not heating?

Customer: replied 5 months ago.
thats correct
Customer: replied 5 months ago.
no
Customer: replied 5 months ago.
answer?
Expert:  WCohn replied 5 months ago.

I know you've proven the breaker is on, however the upper thermostat has a over heat protection circuit breaker. Have you removed the upper thermostat cover yet?

Customer: replied 5 months ago.
no I was wondering if I should?
do that
Customer: replied 5 months ago.
I will go check that
Expert:  WCohn replied 5 months ago.

There should be a red button. Push it. If it clicks the unit got too hot and shut itself down. If it happens again then I'd have the thermostats and elements replaced.

Customer: replied 5 months ago.
it did click, should that fix the problem. how soon should i have hot water?
Customer: replied 5 months ago.
that is for the elements? why doesn't the heat pump heat the water?
Expert:  WCohn replied 5 months ago.

Youll have hot water in 45 minutes. That's a safety device that shuts it down. Doesn't allow it to hear until reset.

Expert:  WCohn replied 5 months ago.

I'd appreciate a 5 star rating. Have a great Sunday.

Customer: replied 5 months ago.
does that effect the heat pump?
Expert:  WCohn replied 5 months ago.

It prevents it from heating at all. If the over heat circuit is tripped the heater will not heat in any mode.

Customer: replied 5 months ago.
I can put in the energy saving mode?
Expert:  WCohn replied 5 months ago.

Only an onsite service tech can diagnose it any further. Once you reset it you should be able to run it in any mode you like.

Expert:  WCohn replied 5 months ago.

Any other questions before you are willing to rate me?