Plumbing Questions? Ask a Plumbing Expert.
Hi my name is ***** ***** I have been in the plumbing field for 20 years. I will be glad to help you today. Can you tell what is leaking? Is it leaking from piping or from the wall of the water heater?
Are you able to remove the blanket and inspect further to see what is leaking?
First will you give me the model number so that I am sure what model you have?
Is there a pipe extending down from the side? Yes you would have to remove the blanket to certainly assess what is leaking.
I am also depending on you to know what is beyond your comfort level and handiness. Is this something that you feel would be something you could fix on your own with some direction?
Yes, I am unfamiliar with putting a blanket on this model. Seems kind of afterthoughtish. Is the water coming from the relief valve? Is the water heater still under warranty?
Well, it may be a warranty issue. Hopefully you registered it. It has a 20 year heat exchanger warranty. Did you register the warranty?
I am not sure about that. Do you want to call them tomorrow and find out? 1-***-***-**** 8am - 4:30pm CST
No, but why not see if it will be repaired for free? I would say to remove the blanket and inspect what is leaking and also call them tomorrow before doing anything. Let me know what you find when you get the blanket off.
I mean for you to take the blanket off now and tell me what you find.
Will you post a picture of it?
We could do a phone consultation but that costs a bit more. I wouldn't recommend that yet. I am not sure it would be beneficial at this point. Most just post the picture to the chat.
Will you post another a little farther away? That is a bit too close.
You do have a leak on the heat exchanger. I hope you registered the warranty.
If you have the receipt then it will not matter if you registered it or not.
I haven't heard from you. Was the information I provided helpful?
I see you still have not positively rated my service. Although the only way that I get paid is when my service is positively rated, it also tells me that you have not received the information that you were seeking to find a solution to your issue. Will you let me know what affect the information I provided had on the issue at hand and how else I may be able to help?