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Marc, Plumber
Category: Plumbing
Satisfied Customers: 1126
Experience:  Plumbing heating & home maintenance contractor
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I have low eye sight due to glaucoma. So I am slow. Pls help

Customer Question

I have low eye sight due to glaucoma. So I am slow. Pls help me. My old bath tub shower dial cover plate is broken off. I went a Homedepoy and purchased a tub/shower replacement kit Moen M1912 but the plate is not flat against the tile. My valve type looks like the type b without a diverter but the kit contain may other parts that my old one does not. Sorry for being slow. Sam Hahn
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: 30 years
JA: Do you plan on doing the work yourself?
Customer: Yes if I can not find a solution., I have to find a plumber in Scarborough, Ontario area.
JA: Anything else we should know to help you best?
Customer: I noticed that my old cover plate hole is flat or a little concave. I can not slide out the stop tube, I do not see a diverter plug. My cover plate has no diverter hole. I hope I am correct. no ridged bushing and stop?
Submitted: 1 month ago.
Category: Plumbing
Expert:  WCohn replied 1 month ago.

My name is ***** ***** I look forward to helping you!

Expert:  WCohn replied 1 month ago.

Can you upload a picture