Plumbing Questions? Ask a Plumbing Expert.
Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.
Sounds like your softener filter media bed is clogged. One solution is to re-bed the media (replace it) but it also sounds like your unit isn't back washing like it should which could be the cause of the clogged up media. Sorry to be the bearer of bad news but given your description replacing the unit may be the best approach.
Given that your description would also imply a problem with the controller re-bedding is probably a waste of time and money. Also when/if you install a new unit it might be worthwhile to put a sediment filter in the line before the softener. Sediment can also contribute to clogging the softener bed.
Do you have any more questions?
Here's a link to directions
This site also sells replacement media.Regeneration is part of the normal back wash cycle and given your description the controller is probably malfunctioning. Doing a manual regen now probably won't help but the procedure is in your manual.
I have been called away. If you have more questions I'll respond when I return (about an hour). If not I'd appreciate a favorable rating.