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WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 514
Experience:  Journeyman Plumber/Estimator
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Single handle adaper kit will not turn water off. Seems

Customer Question

Single handle adaper kit will not turn water off. Seems loose?
Submitted: 4 months ago.
Category: Plumbing
Expert:  Rick replied 4 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.

I need to know the brand and model number of what you're referring to

Customer: replied 4 months ago.
Moen single handle kitchen faucet adapter will not turn off water
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Rick replied 4 months ago.

I still need the model number of the faucet. There is an additional charge for a phone call

Customer: replied 4 months ago.
Ok where is it?
Customer: replied 4 months ago.
Faucet came with house
Expert:  Rick replied 4 months ago.

It's not on the faucet. Did you buy it? It should be on the invoice. Or a picture might help. You can post a picture here by clicking on ADD FILES next to the SEND button

Customer: replied 4 months ago.
Ok
Expert:  Rick replied 4 months ago.

I'm going to open this up to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.

Expert:  WCohn replied 4 months ago.

Hello, my name is ***** ***** I can help you!

Customer: replied 4 months ago.
Cool
Expert:  WCohn replied 4 months ago.

Okay, does it slow down water flow but not stop it?

Customer: replied 4 months ago.
It does not slow it down. The piece that goes under the handle seems loose. And we can turn it on but it does not push down effectively to turn off.
Expert:  WCohn replied 4 months ago.

Is this a recent issue?

Customer: replied 4 months ago.
Faucet came off last night got the adapter kit and it wont work properly.
Expert:  WCohn replied 4 months ago.

Did your kit come with these two pieces?

Customer: replied 4 months ago.
No I do not think so
Expert:  WCohn replied 4 months ago.

Then you have the wrong kit!

Customer: replied 4 months ago.
Ohh let me check one last time
Expert:  WCohn replied 4 months ago.

What was you kit's moen part number?

Customer: replied 4 months ago.
Let me see . Moen 1225 handle adapter 179104
Customer: replied 4 months ago.
I think it did now that I break it down.
Expert:  WCohn replied 4 months ago.

That's the right number see HERE

Customer: replied 4 months ago.
Ok so the kit I got is wrong and the one you attached is correct?
Expert:  WCohn replied 4 months ago.

No, if you have a 179104 its right, but those parts should be in it

Expert:  WCohn replied 4 months ago.

The picture I posted is of a 179104

Customer: replied 4 months ago.
they are there. Is there a trick to the final handle placement with the screw?
Expert:  WCohn replied 4 months ago.

Can you take a pic of it without the handle?

Customer: replied 4 months ago.
Ok got to put it back on . Soon
Expert:  WCohn replied 4 months ago.

I want to see it WITHOUT the handle

Customer: replied 4 months ago.
This is with up to piece 8 . I will have to keep goung to get it to piece 3 or 2
Expert:  WCohn replied 4 months ago.

Okay that's far enough!

Expert:  WCohn replied 4 months ago.

Did you see the pieces I identified?

Expert:  WCohn replied 4 months ago.

I have to leave for a doctor's appointment. Can we just do a quick phone call?

Customer: replied 4 months ago.
I think these are them
Customer: replied 4 months ago.
I am late too. Did not expect this to take so long. Text back when ready. I will use vice grips
Expert:  WCohn replied 4 months ago.

YEES!!!

Expert:  WCohn replied 4 months ago.

metal ring goes first!!

Expert:  WCohn replied 4 months ago.

metal ring goes first