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WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 705
Experience:  Journeyman Plumber/Estimator
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I have a Toto toilet model neorest600. When plugged in power

Customer Question

I have a Toto toilet model neorest600. When plugged in power doesn't work and the water won't stop leaking from around the wand that comes out
Submitted: 8 months ago.
Category: Plumbing
Expert:  WCohn replied 8 months ago.
Hello my name is ***** ***** I look forward to helping you
Customer: replied 8 months ago.
Thanks wade
Expert:  WCohn replied 8 months ago.

We've had this issue with several Toto washlets ourselves. Every one of them was due to a electronics issue. It's important if you are under warranty to can't act TOTO first before doing anything else.

Customer: replied 8 months ago.
Not under warranty
Expert:  WCohn replied 8 months ago.

You have the option of trying to fix it (parts are not cheap) if we can narrow down the problem or replace it. We ended up selling mor BIOBIDET brand units. They are far less expensive and have lasted longer.

Expert:  WCohn replied 8 months ago.

The hard part is determining what's wrong. If it isn't electronic.

Expert:  WCohn replied 8 months ago.

I'm headed into a meeting for most the morning if you want to move forward with troubleshooting I can help you after that

Customer: replied 8 months ago.
Called toto and they said I have to send the unit into them
Expert:  WCohn replied 8 months ago.

As I expected. Good luck with it. Their customer service has been seller. If you're satisfied with my help today I'd appreciate a positive rating. Thank you so much for using just answer

Expert:  WCohn replied 8 months ago.

Are you still needing assistance?

Expert:  WCohn replied 8 months ago.

Everything turn out ok?