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Marc
Marc, Plumber
Category: Plumbing
Satisfied Customers: 1126
Experience:  Plumbing heating & home maintenance contractor
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Have a Honeywell controller on water heater. It will not

Customer Question

Have a Honeywell controller on water heater. It will not light. No spark at all. Tried to reset by shocking circuit, still nothing. The coupler has voltage, & when we tried to light manually with piezo igniter, still no spark.
Submitted: 9 months ago.
Category: Plumbing
Expert:  WCohn replied 9 months ago.

Hello, My name is ***** ***** I look forward to helping you!

Are there any lights lit up on the valve?

Customer: replied 9 months ago.
No. We manually shocked with voltage. Manually tired with piezo igniter. No spark. At all.
Expert:  WCohn replied 9 months ago.

So just so I understand, there is Zero spark?

Customer: replied 9 months ago.
Right
Expert:  WCohn replied 9 months ago.

Sometimes its hard to know just where to look, are you certain you are looking in the correct spot?

Expert:  WCohn replied 9 months ago.

Can you hear gas flowing through pilot?

Customer: replied 9 months ago.
Yea
Expert:  WCohn replied 9 months ago.

You very well could have a bad ignitor?

What's the make and Model#?

Customer: replied 9 months ago.
That's what we thought
Expert:  WCohn replied 9 months ago.

Of the water heater?

Expert:  WCohn replied 9 months ago.

Have I answered your question to your satisfaction?