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Hi Cindy ...........I see you shut what is called the angle stop valve or water supply........is it still running?..........and could you upload a few pictures of the inside of the toilet it would help considerably
Hi Cindy ........you did shut the fill valve or no? and is it still running?
what do you mean ?
Do you still need help?
I have a solution for your issue if you'd like to continue but I have to leave for a little while. I should be back within a half hour.
Ma'am we are here to help. Just let me know you'd like further assistance. I can walk you through fixing your toilet in no time at all
Hi this is Mike and here is what you need to try, and let me know if works.
Here is how to fix your running toilet
I see you have the water off good!
Now turn the red cap and remove the guts wipe down the black gasket and remove anything that is stuck in there then replace the guts and secure the cap now insert the white tubing in the middle of the plunger assembly and check it the float gasket in the bottom is clean.
Turn the water on sloooooowly and see if it still leaking, if it does because the water level is above the water line then adjusts the float to a lower point, if it still leaking then a $14.00 replacement part is in order.
Have you resolved your issue?