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WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 513
Experience:  Journeyman Plumber/Estimator
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My gas was shut off and now I can't get my rinnai continuum

Customer Question

hello. my gas was shut off and now I can't get my rinnai continuum tankless water heater to come back on
JA: Sometimes plumbing issues that that you think will be really complicated end up being easy to fix. The Plumber I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so we can help you best.
Customer: the in-use light is not on
JA: Is there anything else the Plumber should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Plumber about your situation and then connect you two.
Submitted: 7 months ago.
Category: Plumbing
Expert:  WCohn replied 7 months ago.
Hello my name is ***** ***** I look forward to helping you.
Expert:  WCohn replied 7 months ago.
To save time can you tell me what you've tried so far if anything?
Customer: replied 7 months ago.
Hi Wade
My gas was shut off on Friday and it appears to be back on now (dryer is working again), but the "in-use" light on the tankless is not on, and I'm not getting any hot water. I'm also having trouble getting the burners to re-light, though they did at first one time. I have tried running the water for a bit.
Expert:  WCohn replied 7 months ago.
Why was your gas shut off? Were they doing repairs?
Customer: replied 7 months ago.
no, they changed the auto-pay provider and I just missed it. I made the full payment on friday as soon as I realized what had happened.
Expert:  WCohn replied 7 months ago.
When you say burners wouldn't light do you mean burners on stove or on RinnaI?
Customer: replied 7 months ago.
sorry - burners on the stove
Expert:  WCohn replied 7 months ago.
Ok it sounds like we need to purge the air out of your system.
Customer: replied 7 months ago.
how do I do that?
Expert:  WCohn replied 7 months ago.
If you run water on the hot side does the Rinnai give an error code?
Customer: replied 7 months ago.
it's flashing '11'
Customer: replied 7 months ago.
the Priority light was off, it just came back on when I turned the hot water faucet off
Expert:  WCohn replied 7 months ago.
That's what we want
Customer: replied 7 months ago.
and it says 120 again in the set temperature window
Expert:  WCohn replied 7 months ago.
Error code 11 is no ignition is the gas valve to the unit on?
Customer: replied 7 months ago.
but the in use light is still not on, and still no hot water
Expert:  WCohn replied 7 months ago.
Sorry I hit wrong button
Expert:  WCohn replied 7 months ago.
Can you send me a picture of the unit and the piping going to it?
Expert:  WCohn replied 7 months ago.
Are you still there?
Customer: replied 7 months ago.
I'm trying to figure out how to get a picture to you. my phone camera is broken
Expert:  WCohn replied 7 months ago.
Would you prefer a phone call? Its much faster
Customer: replied 7 months ago.
ok
Customer: replied 7 months ago.
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Expert:  WCohn replied 7 months ago.
Can you ask for a phone discussion through the system?
Expert:  WCohn replied 7 months ago.
They aren't allowing it because I accidentally opted out
Expert:  WCohn replied 7 months ago.
You can re ask your question and pick me as your expert
Expert:  WCohn replied 7 months ago.
Please give positive rating here.
Expert:  WCohn replied 7 months ago.
Any other questions?