Plumbing Questions? Ask a Plumbing Expert.
Hi my name is ***** ***** I have been in the plumbing field for 20 years. I will be glad to help you today. Is there a check valve on the water supply? Have you disconnected the supply line to confirm that water is reaching the unit?
I don't think so. It should be on the water line feeding it. I have always installed one on the supply line when installing but I am not sure exactly what model or year unit you have. I am about 95% sure there is not one inside and it would be installed on the supply line.
When you disconnected the supply line did you disconnect it before the check valve or after it? If you release water from the temperature relief valve, does water come out of there?
Would you be able to provide a picture and model number?
How about a picture of the blue valve?
Sorry for the delay, had to walk a doggie. Which one of these is it? click here
So, there is a lifetime warranty on parts and labor. I would suggest calling them tomorrow. click here
It is stated here on page 33 click here
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