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Mike R.
Mike R., Plumber
Category: Plumbing
Satisfied Customers: 2685
Experience:  20 years of plumbing experience, including high end homes and service work.
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My thermasol steam shower reads no water when turned on

Customer Question

my thermasol steam shower reads no water when turned on
Submitted: 11 months ago.
Category: Plumbing
Expert:  Mike R. replied 11 months ago.

Hi my name is ***** ***** I have been in the plumbing field for 20 years. I will be glad to help you today. Is there a check valve on the water supply? Have you disconnected the supply line to confirm that water is reaching the unit?

Customer: replied 11 months ago.
is there a check value inside the unit?
Expert:  Mike R. replied 11 months ago.

I don't think so. It should be on the water line feeding it. I have always installed one on the supply line when installing but I am not sure exactly what model or year unit you have. I am about 95% sure there is not one inside and it would be installed on the supply line.

Expert:  Mike R. replied 11 months ago.

When you disconnected the supply line did you disconnect it before the check valve or after it? If you release water from the temperature relief valve, does water come out of there?

Customer: replied 11 months ago.
Water release valve has no water coming out of it! There is a blue electric valve on the side of the water line coming in. Are you sure that's not an electronic valve?
Expert:  Mike R. replied 11 months ago.

Would you be able to provide a picture and model number?

Customer: replied 11 months ago.
I had it installed in 2013, it's a thermasol steam shower AF series
Expert:  Mike R. replied 11 months ago.

How about a picture of the blue valve?

Customer: replied 11 months ago.
It's definitely the blue solenoid valve, where can I get one??
Expert:  Mike R. replied 11 months ago.

Sorry for the delay, had to walk a doggie. Which one of these is it? click here

Customer: replied 11 months ago.
Exactly the one in the picture
Expert:  Mike R. replied 11 months ago.

So, there is a lifetime warranty on parts and labor. I would suggest calling them tomorrow. click here

Expert:  Mike R. replied 11 months ago.

It is stated here on page 33 click here

Expert:  Mike R. replied 10 months ago.

Without a response from you I am not able to tell if you found the information helpful. Did you find it helpful or is there any other information that I could provide?

Expert:  Mike R. replied 10 months ago.

I haven't heard from you. Was the information I provided helpful?

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