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Hi there. First thing I would do is follow the plumbing. Your water softener and Iron filter will have an inlet and an outlet. Follow the plumbing water lines and make sure all necessary valves are on. Check and make sure you are not on bypass on the water softener.
Most Kinetico softeners have a black bypass valve near the inlet and outlet. Look for a bypass dial. What is the model number of the Softner?