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Hi my name is ***** ***** I have been in the plumbing field for 20 years. I will be glad to help you today. The issue is that the disposal is jammed. Maybe a piece of glass still stuck in there. Do you have the tool that came with the disposal? It looks like this click here
Either use the tool or an allen wrench the same size and in the middle of the very bottom of the disposal is a spot to put the tool or allen wrench. Put the tool in the hole and turn back and forth. This will turn the blades and dislodge whatever is stuck. Once can turn it freely all the way around both ways and remove what was lodged in there the disposal will be restored to full use.
If you have an allen wrench set that will work too. It is one of the larger ones although I am not sure what size. Look under the sink in the cabinet. The tool also may be there and you just never noticed. It might be taped to the side of the cabinet or just near the back. Usually it gets left there after installation and may never have been noticed.
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