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Marc
Marc, Plumber
Category: Plumbing
Satisfied Customers: 1126
Experience:  Plumbing heating & home maintenance contractor
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I have a Toto Neorest toilet that has dev eloped a water

Customer Question

I have a Toto Neorest toilet that has dev eloped a water leak at the right rear side, what appears to be an "outlet" with a plastic cover. What could be the problem
Submitted: 1 year ago.
Category: Plumbing
Expert:  Tyler Redinger replied 1 year ago.

I would like to help you with your toilet! You said leaking out the right side! Is the water coming out the top or would you say down lower at the floor level?

Customer: replied 1 year ago.
Do you know anything about Toto Toilets?
Customer: replied 1 year ago.
I have the fully automatic Toto Neorest model with automatic seat and cleaning tube, etc.
Expert:  Tyler Redinger replied 1 year ago.

There's lots to them! When you say right side of toilet is that when your sitting on it on standing in front of?

Customer: replied 1 year ago.
sitting on it. The toilet does not have a "tank". the leak appears to be coming from an external "valve"? 16 inches from floor. As you sit on the seat it is to the right. I can text you a pic if you want. give me your iphone # thanks.
Expert:  Tyler Redinger replied 1 year ago.
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Expert:  Tyler Redinger replied 1 year ago.

Hey got the pic looks like that is were your pump/jet is could you give me a part number on that toilet. We're you took the cover of is a screw have you tried taking that off?

Customer: replied 1 year ago.
Model #NOREST500 or M5950CG Thanks
Expert:  Tyler Redinger replied 1 year ago.

How comfortable are you working on your toilet? We're the water comes in to the toilet, I would take the side panel off. I would be shocked if you could see exactly were water is coming from. Something inside could just need tightened up? The side panels are made to pop on and off! Let me know if you need anymore help!

Expert:  Tyler Redinger replied 1 year ago.

Hey how's it going? You ever get a chance to work on your toilet?

Customer: replied 1 year ago.
I have not removed the panels yet as you suggest but will attempt later today or tomorrow. Thanks.
Expert:  Tyler Redinger replied 1 year ago.

Ok good luck! Would like to know how it worked for you.

Customer: replied 1 year ago.
Okay-I'll communicate later. Thank you.
Expert:  Tyler Redinger replied 1 year ago.

Ok