Plumbing Questions? Ask a Plumber and Get Answers ASAP.
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I need the brand and model of your heater.
Ok, I still need the model number. It's located on the rating tag on the bottom front of the tank. Who installed this? a plumber?
Rating tag is on the bottom of the front (not the top) of the tank
Ok give me a few to look up the specs for this unit
OK, this is a basic electric water heater. So it sounds like you pushed the red reset button on the top thermostat and nothing happened? If that's the case do you have a volt meter?
Ok, what I suspect has happened is that the tank wasn't filled (completely)and the upper element burned out. If resetting the breaker and pushing the reset produced no results this is the most likely cause. Of course it's also possible you have a defective thermostat but either way you need to call the installer back and have then fix this. It's their responsibility
If it didn't click it wasn't tripped and tripping the reset on a brand new heater is extremely unusual. Could take up to an hour for the water to heat up but it could start to get warm before then. If it's still cold in a hour then nothing is working.